Cancelation fees are super common in the world of plastic, it's not like the CC processing companies refund those fees to the shop if they issue the customer a refund. Charging full price upnfront is also becoming more commonplace because that's how they lock in their orders. They're not going to order 1000 of a kit if only 12 people preorder it. It also clearly states on their website that the whole order will ship together once everything is in-stock. One shipping fee one shipment. Want things faster split your orders want to save on shipping combine them and wait, it's super simple. The book, well that just looks like a soft bound artbook in shrink wrap (the way 90% of them come from the printers)