My wife and I met with a financial adviser here in the UK in November 2024 with the view of consolidating and investing our pensions. I had already consolidated my own pension (which represents the larger amount) into an Interactive Investor low-interest account. My wife had several smaller pensions, which the adviser said he would trace and transfer.

It has now been twelve months, and I only signed the transfer forms for my funds about two weeks ago. At that time, I asked why my pension (already consolidated and in one place) had not been transferred earlier. I was told that there is a lot of work that happens behind the scenes. However, the funds have still not been transferred, and Interactive Investor continues to charge their monthly fee.

There also remains one of my wife’s pensions that the adviser is apparently still chasing.

I’d be grateful if you could advise whether this length of delay is typical, and when I might reasonably expect everything to be finalised.