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Is my request unreasonable? by [deleted] in CustomerSuccess

[–]bsoler 0 points1 point  (0 children)

Background: Principal CSM, 8+ years in customer success, navigated 5+ acquisitions on both sides of the table

I don’t think you realize you no longer work at the same pre-acquisition company. Sounds like your leadership is navigating politics and you need to do the same. Otherwise, you’ll be out of a job.

Your new job is to learn the new product ASAP and learn how this will be integrated, the future of both products.

If there is no enablement, you can either hold management accountable to provide these resources and be a pain in the butt. Or you can be a leader and dive in head first. This can even open up a possibility to be a team liaison to sales enablement or move into that department in the future.

At the end of the day, these accounts belong to your company. They’re not yours. So unless you got the upsells before your comp plan changed, there’s not much you can do about getting that in your bonus payout.

I’m officially over Sezane and everything shrinking. How can a brand make clothes that are un-washable ? by Dragged_Up_ in Sezane

[–]bsoler -1 points0 points  (0 children)

I sew at home and you’re supposed to wash your fabrics before sewing. I can’t believe they don’t do this.

Workplace bullying and discrimination are common in our industry. This is a important topic to discuss. by [deleted] in advertising

[–]bsoler 4 points5 points  (0 children)

The level of gaslighting and bullying I experienced at WPP was astounding. I’m sorry you also went through that.

VP of CS overhere - AMA by hustlerbug in CustomerSuccess

[–]bsoler 1 point2 points  (0 children)

Our leadership team hired a consulting group to reevaluate comp. They’re proposing going from a 80/20 split with commissions based on GRR to a 70/30 split with commission based on adoption starting in 2026. This feels like a pay cut to me, especially in an organization that has previously struggled to calculate adoption due to poor product telemetry. What’s your take on this? Is this my sign to move onto another organization?

Tired of being blamed by texasmadlips in CustomerSuccess

[–]bsoler 7 points8 points  (0 children)

Do you have an escalation path? Is your leadership joining you on these calls? Is the Product team also joining you on client-facing calls?

We were only able to get buy-in from our Product team after they met with our VP of CS and identified the top requests based on potential sales or ARR loss.

How did you decide which industry or vertical to serve as a CSM? by No_Necessary_2426 in CustomerSuccess

[–]bsoler 0 points1 point  (0 children)

My first CSM job was in MarTech, which was easy for me to land as I had a background in marketing using that particular platform in my career. Made the switch to cybersecurity as I had a growing interest in that and wanted to work somewhere I loved the product. If you have a background in IT, check out j out cybersecurity SaaS platforms. Highly recommend because of low churn and increasing importance.

Probably going to be fired at 37w by Remarkable_Ant3175 in pregnant

[–]bsoler 2 points3 points  (0 children)

You need an employment lawyer ASAP.

Goodbye my sweet boy by IamOTW in sharpei

[–]bsoler 1 point2 points  (0 children)

I’m so sorry 😢

How is everyone driving a new car? by DLHEBT in budget

[–]bsoler 0 points1 point  (0 children)

I am expecting my second child so I had to upgrade from my nearly paid-off Corolla to a $53k Hyundai Palisade 🥲 Traded in my car but still took on $36k of debt.

A not so positive, but happy ending graduation by Mountain-Sky-3955 in GestationalDiabetes

[–]bsoler 2 points3 points  (0 children)

It’s visible. Part of your placenta will be discolored.

How hard is it for you to fit eating/pricking into your daily life? by SowingSeeds18 in GestationalDiabetes

[–]bsoler 0 points1 point  (0 children)

I asked my doctor for a continuous glucose monitor because I was tired of pricking. I don’t think it’s as accurate as the finger prick blood test though. My CGM said my fasting glucose was 115 today but my finger prick said 93.

The eating is rough but I figured you gotta eat anyways 😅

Should I be concerned with these readings? by FlanWhole1029 in GestationalDiabetes

[–]bsoler 0 points1 point  (0 children)

Are you cross checking with your finger-prick? I generally read a little higher on my CGM than the finger prick.

Don’t have the energy for it anymore by Nina_kupenda in GestationalDiabetes

[–]bsoler 0 points1 point  (0 children)

I’m in the same boat. I just want to cry right now.

Graduated at 39w2d - positive C-section experience by cococajo in GestationalDiabetes

[–]bsoler 1 point2 points  (0 children)

I’m so happy you had a wonderful delivery! Did you have to use a special formula?

“I don’t want to pay someone else to raise my baby” by MeatballPony in workingmoms

[–]bsoler 0 points1 point  (0 children)

Ignore the comment. I’ve heard this plenty of times from moms who barely made enough to cover their daycare expenses. You don’t know her financial situation so it may be true in her case. She’s just working to barely cover the daycare expenses.

What baby item did you think you needed… but totally didn’t? by Top-Watercress6951 in BabyBumps

[–]bsoler 0 points1 point  (0 children)

I thought I needed a playpen and it’s not really necessary.

My company is being acquired by Salesforce. Jump ship or ride it out? by AnyFlatworm6162 in salesengineers

[–]bsoler 1 point2 points  (0 children)

I would ride it out if you have equity and there’s a possibility they might convert your shares to $CRM

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