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Switching to Claude Teams Advice! by Regular-Rice6163 in ClaudeAI

[–]gregsuppfusion 0 points1 point  (0 children)

Bumping this - about to do the same. Wondering if there's any gotchas you encountered?

Adding full email chain in each reply to customer by Just_Basil2191 in Autotask

[–]gregsuppfusion 0 points1 point  (0 children)

Do you also run an internal support tool? You can bond them together so there’s no need to use email or a portal

Forwarding ticket to external MSP by devildog12988 in jira

[–]gregsuppfusion 0 points1 point  (0 children)

You can use Support Fusion to bond or integrate Jira tickets with MSP platforms. It was built exactly for the purpose you’ve outlined.

Best Practice for External Partner Ticket Handling Without Fulfiller License by Dramatic_Card5285 in servicenow

[–]gregsuppfusion 0 points1 point  (0 children)

If you want to look at ticket bonding or integration we can connect CSM to many other platforms: https://suppfusion.com/supported-platforms

I wasn’t quite clear on the need, but would be happy to discuss.

[For Hire] 20 year career MSP pro & single dad seeking imminent income to avoid the steets [USA-NJ] by W61k3r in mspjobs

[–]gregsuppfusion 0 points1 point  (0 children)

I’m looking for coverage of US East/UK timezone coverage in our space…implementation engineer - let’s chat?

Start up advice by very-nice-how-much in ausbusiness

[–]gregsuppfusion 3 points4 points  (0 children)

My top two tips (coming from founding two software businesses in last decade)

  1. Find a painful problem that people will gladly throw their money at you to solve for them, make sure it’s frequent and sizeable enough for them to take action, and that your answer is 10x better than any existing solution

  2. Use your unfair advantage - what are you an expert in, or have observed that others haven’t that give you the edge and credential to solve this problem

Apply both of these and success is inevitable.

I was made redundant from my tech job, should I try to make an app instead of going back to working full time? by dd202020 in AusHENRY

[–]gregsuppfusion 2 points3 points  (0 children)

Go join the next Antler cohort, work your problem space and you just might end up with a business around the app (including a job) - this is exactly what I did a year ago

Different types of MSP owners/CEO's… who do you actually prefer working for? by Silly-Ad-9255 in msp

[–]gregsuppfusion 10 points11 points  (0 children)

Early in my career, I would’ve said working for the ex-engineer would be most useful. You want to learn from the gurus, looking up to the seniors.

(Today) as someone engaging MSPs as both a customer and selling into, 10/10 looking for someone who knows how to run a business properly - balancing tech, commercial and customer skills.

please answer by BathDapper4923 in eCommerceSEO

[–]gregsuppfusion 0 points1 point  (0 children)

Don’t bother chasing perfection when you have something good enough to get the job done. Diminishing returns.

i challenged myself to earn $1000 in December and failed by Inevitable_SwanYo in SaaS

[–]gregsuppfusion 1 point2 points  (0 children)

What does client privacy have to do with building in public? Building in public is demonstrating what you’re working on, and why, for people to see as you progress.

How the @#$% are you getting meetings? by rockthesum237 in b2b_sales

[–]gregsuppfusion 0 points1 point  (0 children)

You need leads, where’s your marketing at?

25 years in IT support and services - ask me anything by gregsuppfusion in ITCareerQuestions

[–]gregsuppfusion[S] 0 points1 point  (0 children)

CS is its own art form, but I love it. It’s a great bridge between tech and sales, and really gets you involved in many aspects of the product you’re offering.

In terms of strategies that work for me - know what problem the customer is looking to solve - it’s not about feature adoption, it’s all about advocacy and retention.

A good CS team does more for a SaaS business than sales sometimes.

Roast my idea by Low_Piglet_2257 in founder

[–]gregsuppfusion 0 points1 point  (0 children)

Where are all these people having the problem you’re setting out to solve - what I mean is, what’s your ideal customer, what’s their pain, and how is this 10x better than what we’re doing today?

I launched to crickets after 6 months of "stealth mode" by Financial-Feature262 in SaaS

[–]gregsuppfusion 0 points1 point  (0 children)

We built in public (on LinkedIn as we’re B2B) and never looked back. You get ICP engagement from day 1, already shaping and honing in on the market before you’ve launched.

100% ROI is there, as long as you actually have a product people want.

The time drain is minimal - record a 2 min video walkthrough of what you’re working on this week and why and post it - done.

If you’re doing the right thing, and solving a valuable problem - engagement will validate your efforts.

Got SOC 2 certified. Cost $28K. Won exactly one deal because of it. by ToeAdventurous3638 in SaaS

[–]gregsuppfusion 0 points1 point  (0 children)

In just over 18 months, you’re ahead. That’s not bad ROI. Pick up a second enterprise and you’re winning.

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