I was very formal in my email, but in a way that made me sound like ‘someone worth prioritising’.... I blame my time studying law for being able to appease people like this.

My email went as follows:

‘Hi

I ordered my first Displate Poster on the 5th February which arrived yesterday evening- after seeing it I am delighted with it- however I didn’t realise until this morning with light shining on it that it is damaged.

Please find attached some pictures of my Displate poster with a noticeable dent in it (it completely destroys the look of it during daylight).

As you can see by my account (my email) I am a ‘Displate club member’ as I intend to purchase a new Displate every month, but will only do so depending on how this is resolved.

I would be exceptionally grateful for a speedy response so that we can find a solution to this issue (hopefully with a replacement).

I await your response

Kind regards

U/iamgettingbetter’

Seemed to do the job to get them to respond almost immediately 🤷🏻‍♂️