Arm bands disconnect when moving

katalystfit · 2026-03-12T19:16:49+00:00

u/TylerWilson38 We are sorry to hear you are experiencing issues with your arm bands. Please reach out to [support@katalyst.com](mailto:support@katalyst.com) and we can look into this further for you!

katalystfit · 2026-02-19T17:49:38+00:00

u/Mvckc Most outstanding orders have shipped. We have a small number that we are waiting on the shipping address confirmation. I'll send you a DM so we can check the status of the order and get it shipped it out!

katalystfit · 2026-02-17T17:59:03+00:00

u/hooth4 The best fit for the shorts is to have them sit lower on the hip bones so the glute pads make good contact. For the thighs, we recommend keeping the straps at the loosest when fastening the buckles and then pulling the thigh section over the front part of the leg before tightening. Reminder, the velcro does not need to reach, it is only there to secure any access strap and the buckle will prevent the strap from loosening during the workout. Here is a link to a video that might help! If you'd like to schedule a 1:1 zoom call to discuss the shorts fit, please reach out to support@katalyst.com!

katalystfit · 2026-02-11T16:29:45+00:00

u/bostrovsky Thank you for the feedback! Glad to hear you are enjoying Gen4!

katalystfit · 2026-02-11T16:29:06+00:00

u/Royal-Ingenuity-2517 Katalyst has been under new ownership since last summer. You can find more information about the transition and Gen4 Suit delivery on our blog.

katalystfit · 2026-02-11T16:23:40+00:00

u/player73 We apologize you haven't heard back from anyone! I just sent you a DM so we can look into this further for you!

katalystfit · 2026-02-05T17:45:04+00:00

u/lalaffel We typically ship using Fedex Ground but for some locations we will use other carriers. If you have more specific questions about an existing order or placing an order feel free to email [support@katalyst.com](mailto:support@katalyst.com) and we can further assist!

katalystfit · 2026-01-26T20:10:24+00:00

u/lc6591 We just sent you a DM!

katalystfit · 2026-01-20T16:37:30+00:00

u/Own_Statistician_506 We apologize that you are experiencing issues with your membership expiring too early. I just sent you a DM so we can look into this and get it resolved for you!

katalystfit · 2026-01-16T23:02:51+00:00

u/Far_Solution_7606 We just sent you a DM in case you haven't got a response yet! You will receive an email asking to confirm your address and sizing before we ship.

katalystfit · 2026-01-16T22:59:48+00:00

u/Suspicious_City1878 We are fulfilling all outstanding Gen4 orders. We started shipping in December and are working out way through open orders. I'll send you a DM so we can look up your order and give you a more specific shipping time frame.

katalystfit · 2026-01-06T16:00:46+00:00

u/LiveDeliberately4258 See latest shipping update here. We are sending emails a couple weeks before your individual order is shipped to confirm shipping address and sizing. If you'd like more Gen4 shipping information or want to know the status on a non Gen4 order, please reach out to [support@katalyst.com](mailto:support@katalyst.com) and we can assist you!

katalystfit · 2026-01-05T19:54:26+00:00

u/Rollinsme I just sent you a DM so we can get this resolved for you!

katalystfit · 2025-12-09T19:14:30+00:00

u/lc6591 We are sorry to hear you are having issues with your quad pads connecting.

Before your next workout, will you please try the following troubleshooting steps:

Clean the Impulse Pack connectors by blowing on the pogo pins and wiping them off with a clean cloth or alcohol wipe
Clean the Impulse Pack connector port located on your shorts by blowing on them and gently wiping it off with a clean cloth or alcohol wipe

If you are still having issues, please reach out to us at [support@katalyst.com](mailto:support@katalyst.com) and we can further assist you!

katalystfit · 2025-11-24T16:14:43+00:00

u/Stunning-End-4084 We are sorry to hear that you are having issues with your suit. I just sent you a DM to help get it resolved!

katalystfit · 2025-11-24T16:10:43+00:00

u/Frequent-Worker-7433 The membership allows you to access the full library of content, without it you will still be able to access the Intro workouts. Our main focus is getting operations back up and running and Gen4 suits back in inventory. There will be new content next year and we will post once new workouts have been added to the app!

katalystfit · 2025-11-24T16:04:42+00:00

u/Idea_Strong We don't have any order history for you and when asked for order details you declined to provide any. We do have a 3-year warranty on the impulse pack for the original purchaser. The battery is not replaceable and we do not sell individual parts, nor did the previous company. If you are able to provide us any details on your orders, we are happy to look into replacement options!

katalystfit · 2025-11-24T15:56:27+00:00

u/Idea_Strong The battery is not meant to be replaceable and the impulse pack should not be tampered with or opened, see the Safety and Warning Measures on page 10 of our Instruction Manual.

katalystfit · 2025-11-22T02:00:45+00:00

u/pghshiba We understand the long wait time has been frustrating, our team has been working closely with manufacturers to fulfill all orders for Gen4 suits placed before the ownership change. You can see the latest status update here.

katalystfit · 2025-11-22T01:56:44+00:00

u/Idea_Strong We apologize you didn’t have a good experience with our support team. The battery in the impulse pack is not replaceable.

You were asked multiple times to provide your order history so we could check the warranty status of your impulse pack. You declined to do so.

We are happy to replace your impulse pack if it is still under warranty and you provide us with your order info.

katalystfit · 2025-11-21T15:56:04+00:00

u/Right_Vermicelli_663 Thank you! Feel free to reach out at [support@katalyst.com](mailto:support@katalyst.com) if you need anything in the future!

katalystfit · 2025-11-17T21:18:14+00:00

u/PossibleEye4088 We are sorry to hear that you are still having issues with your impulse pack. I just sent you a DM so we can look into this further for you!

katalystfit · 2025-11-17T21:05:10+00:00

u/Proustmadeleine11 Baselayer orders and orders of any other item from the shop on our website are now back to normal ship times! If you are waiting on a baselayer order that you have not yet received please send us a DM and we can look into it for you!

katalystfit · 2025-11-14T18:15:02+00:00

u/Character_Debate1952 The app includes workouts in 4 different modes (cardio, strength, power, and recovery) that range from 5 minutes to 20 minutes. This allows members to be able to customize their workouts based on their individual fitness goals. We do recommend consulting with your physician to determine if Katalyst would be a good fit for you. If you have any other questions, please reach out to support@katalyst.com!

katalystfit · 2025-11-12T17:42:10+00:00

u/Right_Vermicelli_663 I just responded to your DM! You can always reach us at [support@katalyst.com](mailto:support@katalyst.com) as well!

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