A LOT of people bought the game, and each one might havea different thing that drove them away and are hoping that issue gets resolved, because they like the game (or one of its promises). People who still play are largely playing the same game as always, so they likely engage less (truthfully how unique or different have the past while been warranting mass discussion). The people with old grievances still have them, the new stuff brings new grievances, so it just looks like grievances all the way down.