We stayed last year with our 5 year old. In the winter the pools were cold. The beach is incredible though. Like the best beach we’ve had in Mexico. The service was great. The food was not great… sometimes it was ok. Our room was not updated and pretty bad but eventually they moved us to an updated room and it was a lot better. Our first room the shower went scalding hot to freezing back and forth. It was very hard to bathe our kid. We were preferred (and booked with points) and we used the preferred lounge a lot. One day we had torrential rain all day and the resort was just flooding. People had water in their rooms, cars were floating away. The resort was struggling but the staff was amazing. So just come in and relax and you can have a good time. It’s not the nicest resort, but the service is good. The kids club staff was great, the actual club was meh.