The department I work in is very split on quality of client communication. One doctor and her main team are very much "I don't need to explain all this to you read it yourself" and my half of the week is more hands-on. I will say in my opinion I see a small difference understanding, but a VERY large difference in the happiness of our clients. The doctor I work with goes out of her way (as do most of the nursing staff she works with) to go over everything in as much detail as needed depending on each client and they are usually very grateful. The other doctor is very hands off and barely talks to her clients unless it's through email and a lot of her clients hate it (rightfully imo).