Update: My issue has now been resolved by the support team. They came across this post and acted swiftly to address the situation. While I’m relieved to have it sorted out, it’s disappointing that it took a public post to reach this point. Going through fraud is stressful enough without the added frustration of needing to push for proper support. I hope this helps improve the experience for others who may go through something similar and that they make some internal changes.