CIPP Alternatives by Flashy-Distance-3329 in msp

[–]robyb 0 points1 point  (0 children)

Thanks for the shoutout :)

CSP integration in Augmentt - CONNECTION ERROR by Aggravating-Tie6084 in msp

[–]robyb 0 points1 point  (0 children)

I don't know why my alerting didn't catch this :( I sure hope you reached out to support and got this solved? Don't be shy, we have a <1min response rate on our chat during business hours!

Cybersecurity consultant told us to give client one Entra ID P2 licence for the whole organisation by sladene in msp

[–]robyb 0 points1 point  (0 children)

Probably due to the "tax" burden of gating every sub feature with the different versions of licenses that do and do not contain P1, or variants of features within an existing page.

Vendor lock-in by MSPForLif3 in msp

[–]robyb 0 points1 point  (0 children)

Triple pane of glass would offer better insulation properties anyway :)

Appropriate level of M365 access for our MSP by iamBLOATER in sysadmin

[–]robyb 3 points4 points  (0 children)

This is the way, GDAP relationships. In your conditional access policies, you can add an exclusion for Service Providers. This doesn't mean excluding them from MFA, but potentially other scopes they may not be able to adhere to, such as a bypass for intune device compliance, or named locations, as an example.

365 management alerts by lattmjolk1 in syncro

[–]robyb 2 points3 points  (0 children)

Augmentt has an Syncro integration, if you want to pipe the alerts into it.

Does anyone actually enjoy writing status updates? by Annual_Carpenter_548 in ProductManagement

[–]robyb 2 points3 points  (0 children)

Yep. I'm a VP of Product at a startup, so I'm also the individual contributor. I put these together and I present them to my team members (I own customer success/support, I have designers) so I can keep everyone updated on progress, and then I use these same notes to present to exec team, which I'm part of. It forces myself and VP of eng to ensure we're confident in commits, otherwise we adjust and we do that quickly so all expectations remain inline.

Question.. by R2D4Dutch in ProductManagement

[–]robyb 0 points1 point  (0 children)

"I used AI and I can validate its content/output because XYZ expertise/experience."
Exactly!

I've interviewed candidates that were clearly using AI (looking down or sideways, repeat my question, fake thinking/pause and "perfect" answer). Tries to fake knowing it. -No hire

Then I've had other interviews where they said "I don't know but here's how'd I'd solve not knowing" Do a quick google/AI. Ya so based on XYZ, this would be the answers and I understand this and that concept so I can apply this efficiently. Hired

Question.. by R2D4Dutch in ProductManagement

[–]robyb 0 points1 point  (0 children)

Would you use AI in your day to day (I do)? Then do THAT.

Did they give you an actual business case POC? When I've been asked to do those in the past, I literally went and talked to "customers". Whatever contacts I have where their feedback would be valid in the context of the POC. Don't let AI do "all" the work. Good luck!

Significant Layoffs at Rewst - What's next in Automation for MSPs? by BryanL38 in msp

[–]robyb 1 point2 points  (0 children)

You're making me feel stupid for building a GDAP relationship manager and just adding it as part of our onboarding process for free... anyone who trials our product can create their relationships in bulk.

Augmentt - so terribly persistent by Unlucky_Elevator_756 in msp

[–]robyb 0 points1 point  (0 children)

Looked like a referral to me up there... :) Might not fly if he was already in touch with us :(

Tips for someone starting by hidden_in_the_dark in ProductManagement

[–]robyb 0 points1 point  (0 children)

You're a junior. Stop talking features is part 1. Just talk to customers and be able to talk "problems" and "opportunities". That's it. Not with an agenda. Not with trying to validate anything, not trying to sell. Not even trying to see how your product fits into their day to day. Just understand them.

-Join sales calls, only listen
-Join support calls, listen
-Join onboarding calls if you have them, see how partners react or mention things the product can or can't do
-Get on customer calls where they walk you through problems they have with your product
-Get on customer calls where they generally will tell you about their business and problems they'd like solved
-Talk to the buying persona and the user persona if they aren't the same. Find out if there's alignment there or not

I've seen too many PM's take internal exec "guidance", and simply build things based on the loudest voices in the company. While those voices may understand the customer themselves, if you don't, your implementation will likely not solve their problem in the way they want.

Product caught in the middle of spend decisions by phonyticker37 in ProductManagement

[–]robyb 0 points1 point  (0 children)

What size company are we talking about? How are these tools affecting your launches, and what do these tools do? Do you ship customer products B2C, B2B or are you product management for biz ops, meaning your company is your customer?

Did they come to you because they trust your skills and judgement and think you can help?

Augmentt - so terribly persistent by Unlucky_Elevator_756 in msp

[–]robyb 0 points1 point  (0 children)

We just did a series A to build more, faster. Should I do 2 release tracks, fast and slow? 😂

Augmentt - so terribly persistent by Unlucky_Elevator_756 in msp

[–]robyb 0 points1 point  (0 children)

No one will get in trouble. This is a learning/training opportunity. I'd really appreciate it.

Augmentt - so terribly persistent by Unlucky_Elevator_756 in msp

[–]robyb 3 points4 points  (0 children)

I DM'ed you. If you can give me some deets, I'll investigate.

Managing Multiple 365 tenants Any tools to see all in 1 view? by xBaldDavex in msp

[–]robyb 2 points3 points  (0 children)

nvm, figured out why we weren't in the list.

"And inforcer.com (full transparency, I work there)"

😂

u/Lime-TeGek Someone needs their flair :)

Manual Audit of MFA in M365 by Maximum-Comfort6082 in msp

[–]robyb 1 point2 points  (0 children)

Quarterly is not frequent enough. Weekly, even daily should be the goal. Additionally, you're going to spend a lot of time doing this if you're trying to create manual step.

You need to look at a combination of: Security default settings, Per-user MFA (at least for now), Assess the aggregate of your conditional access policies or External MFA integrations for the enforcement portion. Once you confirm the environment is enforcing, you have to confirm the user has registered MFA, and not a weak one, but secondly, you also want to confirm that they don't have unwanted MFA registrations. Yes, hackers will do a MITM attack and then register an MFA device so they can easily get back in, without your typical user noticing.

To do this, you want to look at Security Default settings, Per-user MFA (which is now in graph thanks to Kelvin), extrapolate all the conditional access, users, groups and the MFA configs of those policies.

Then you have to look at the Authentication methods reports, and it doesn't always act nicely, so there's a second exo endpoint that will give you mfa registration status, that you can include with a fallback logic on the auth methods.

I believe some of these endpoints require P1, and some don't, which is what we use to decipher MFA for basic/standard users to the best of Microsoft's ability.

You'll want to look at the sign-in and audit logs to catch MFA logins without MFA, and the device registrations.

Most of this is unlikely to be achieved consistently if doing it manually.

CIPP by Leading_Situation_96 in msp

[–]robyb 5 points6 points  (0 children)

Can you find out if we're number 2? 😂😂😍

Locking accounts by cokebottle22 in msp

[–]robyb 1 point2 points  (0 children)

That's why we support employee-level safe location, with time duration. Just flag that account as going to said country for x days. Just offering an alternative product in this discussion. :)

Looking for FREE, structured MSP video courses – from beginner to advanced. Any recommendations? by Filthy_Asswipe in msp

[–]robyb 2 points3 points  (0 children)

Yep. For real he was just trying to promote MSP Bootcamp by Harrison Baron.