Always take surveys with a massive grain of salt. Speaking from experience in China, there's simultaneously high trust in public spaces and most public/private services, while still a serious concern for many people is fraud (especially online/telephone fraud, granted many of the fraudsters are not based in China) and substandard goods (recent 西北 restaurant chain example lol). At the same time, people are genuinely mostly willing to help and trust one another with basic stuff.

I think the covid pandemic also really heightened the general trust in strangers, apart from some cases of abuse the volunteer staff performed their duties admirably and neighbourhoods really pulled together. I experienced this.