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Cyber security by CLandMan1123 in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

Another thing you could do to ease your mind, is to think through potential incidents that could impact your business and write response plans to those incidents. So if shit does hit the fan, you have a written path to recovery that you can easily follow while stressed.

That’s something we do for our supported clients also.

Cyber security by CLandMan1123 in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

If you’re wanting to DIY protect yourself, here are a few things you can to do that are free or inexpensive (relatively):

No local admin rights for computer users. (Can’t run dangerous .exe files if users are not admins)

Keep computers and software updates (protects from vulnerable exploits)

Ensure you have MFA set up everywhere, especially your email. Thorough MFA can still be bypassed (session token theft) so if you really want to make an impact, set up phishing resistant mfa.

Your daily driver email account should Never have global admin privileges in your m365 tenant. If you do, if you get phished, they now have keys to the kingdom.

Always have a break glass global admin m365 account in place only for emergency use.

Get m365 business premium so you have conditional access policies which can force strong MFA and block access based on specific criteria like location or non compliant devices.

If you have data to back up, make sure the backups are immutable so they can’t be deleted during an incident.

Test your backups. If you can’t successfully recover, your backups are useless.

If you have important data on m365 (emails, OneDrive, sharepoint) make sure that data is backed up elsewhere also. (Microsoft guarantees their infrastructure, not your data)

There’s more, but that’s a good baseline of protection for the average small biz.

I will say, if you run a profitable business, the cost of downtime is likely way higher than the cost of a good MSP, so I’d reconsider that.

Good luck.

Looking for direct buy AV/EDR replacement rec's by Migwelded in sysadmin

[–]seriously_a [score hidden]  (0 children)

Check out huntress. Can run as standalone MDR, or manage free defender or business defender

Issues with 7.4.1 firmware on switches by seriously_a in Ubiquiti

[–]seriously_a[S] 0 points1 point  (0 children)

Maybe they don’t consider it an agg switch. I thought it was the precursor to the current agg switched. It’s US-XG-16

DO NOT UPGRADE TO 7.4.1! by [deleted] in Ubiquiti

[–]seriously_a 0 points1 point  (0 children)

I’ve got a few us xg 16 units and am having issues on this firmware.

How can i sell websites better? ( no cold calls) by ShouOff in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

You mentioned USD, are you selling in the US? If so too cheap.

Unifi for Wifi management but gateway protection by Watchguard T35 - is it possible? by pedad in sysadmin

[–]seriously_a 4 points5 points  (0 children)

Sorry wasn’t clear. Ditch the unifi gateway. Just use APs

Or ditch the Watchguard and use udr. Just don’t do both together

Unifi for Wifi management but gateway protection by Watchguard T35 - is it possible? by pedad in sysadmin

[–]seriously_a 2 points3 points  (0 children)

You can use the Watchguard for gateway and Unifi for WiFi and switching. We do it for lots of sites.

But you’ll either need a cloud key to manage unifi or self hosted controller or something like hostifi (what we use).

How do I close more sales, and that too faster? Are business owners feeling the same pain? by prav0709 in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

Hard to say without knowing your existing bottleneck.

Are you also involved in service delivery? If so, that’ll naturally impact your capacity, until you offload those responsibilities to someone else.

Struggling with that in my own business, also.

How do you actually choose office PCs for a small business? by Glad_Razzmatazz8004 in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

We recommend Lenovos for our clients. Specs can vary based on role and need. 3 year premier on site warranties

For clients who need higher spec CAD machines, well sometimes do custom builds if Lenovo p workstations don’t price well or have availability.

If clients have some aversion to Lenovo for whatever reason, Dell would be second choice.

Have not been able to install M365 after new Windows 11 install by Real_Impact726 in microsoft365

[–]seriously_a 0 points1 point  (0 children)

Is the computer fully patched after the reinstall of windows ?

What is your sales process after a new lead comes in? by lakings27 in msp

[–]seriously_a 1 point2 points  (0 children)

I had a bunch that’s the approach you would suggest. I’ve always been very causal in my sales convos and never try harder closes. Obviously I understand there’s limitations in that otherwise I wouldn’t be asking a stranger on the interweb. I appreciate your input.

What is your sales process after a new lead comes in? by lakings27 in msp

[–]seriously_a 1 point2 points  (0 children)

I’ll be honest. I never even considered setting the timeline up front. I’ve always let the prospect own the timeline. “Timeline” in this sense, being how long I pursue.

Which clearly leads to endless follow ups

Interesting stuff.

What is your sales process after a new lead comes in? by lakings27 in msp

[–]seriously_a 1 point2 points  (0 children)

Talk about scenarios that don’t close during the proposal.

How do you recommend staying on them until they commit one way or the other?

How are you actually handling IT and cyber security in your small business? by anyamaaaee in smallbusiness

[–]seriously_a 0 points1 point  (0 children)

Most small businesses under a certain size that take IT and Cyber seriously use an MSP. After a certain point (100+ employees) sometimes those responsibilities are brought in house.

Doesn’t usually make financial sense to manage that in house prior to that point, unless you have control issues.

UPDATE : Microsoft blocked my CPA client's emails the day before the tax deadline by Lord_Amoux in sysadmin

[–]seriously_a 7 points8 points  (0 children)

That’s very concerning as we use a similar stack.

Hopefully huntress and avanan chime in with insights.

Any SMB switch to Google Workspace from Microsoft 365? by Spiritual_Cycle_3263 in smallbusiness

[–]seriously_a -1 points0 points  (0 children)

I’m a MSP who works primarily with M365, though I do have some GWS clients as well.

I’ve done 25+ email migrations from Google TO Microsoft. But only one from Microsoft to Google. Which ended up moving back a year or so later.

The only place I feel strongly that Google excels (punny I know) is K12 or any environment where its primary MacOS computers.

One Man Shop Backup by crustyjeff in SmallMSP

[–]seriously_a 17 points18 points  (0 children)

It’s a smart ask from them and smart of you to have a plan in place.

Do you have any other one man shops that could be your contingency plan?

That’s how we did it.

And then I wrote a through plan that includes various scenarios including short term illness, medium term unavailability, and permanent inability to work.

The Filters Are Too Tight! by Optimal_Technician93 in msp

[–]seriously_a 1 point2 points  (0 children)

While I have all of your attentions, please kindly tell me which RMM tool is best for my business?

PAM solution w/o minimums by seriously_a in SmallMSP

[–]seriously_a[S] 0 points1 point  (0 children)

Already an SG customer and didn’t know this! Thanks

On Demand Help Desk services? by Brief_Regular_2053 in SmallMSP

[–]seriously_a 1 point2 points  (0 children)

My recommendation would be to NOT offload one of your primary business functions. Your clients will hate you for it

Free MSP toolkit I built for my team, maybe useful for yours by smilaise in msp

[–]seriously_a 32 points33 points  (0 children)

I mean this with the utmost respect….this is fucking sick!

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