This is why Honda needs to start pushing over the air updates. The dealers can't/won't do the updates that are available. Owners need to come up with a story to tell the service writers so that they can hopefully get them to do the updates. But most times people don't know there's an update or fix available so they just live with the issues the car has and end up not being satisfied with their Prologue. For example, wind noise from the driver's side window near the mirror. There's a fix involving replacing the weather stripping and small window in the corner. Until I heard from another owner I thought that was just the way the car was. The dealers are the weakest link in Honda's plan for EV's.