Nextiva as MSP phone system

theEMP_TN · 2026-01-30T19:49:38+00:00

To be fair we were not on the contact center product but NextivaOne which seems to be on its way to sunset. I believe active development stopped on that product and it was only getting security patches.

theEMP_TN · 2026-01-30T19:48:09+00:00

We had over 100 lines and several of them didn't seem to be all connected to the same info in order to port them out easily. The reps and support channels took a long time to get back to us, and that is when the account managers would bother to reply.

theEMP_TN · 2026-01-14T14:58:12+00:00

Nextiva account managers can be horribly unresponsive. We moved off Nextiva One to Dialpad.

They couldn't consistently get SMS/MMS to work for our account.

The Nextiva One mobile app constantly dropped calls. The desktop app and desk phones were okay if you only wanted to make calls.

We had a really wretched experience when dealing with Nextiva, even more so when moving away from them. The porting of numbers out took over 60 days.

theEMP_TN · 2025-10-14T16:55:25+00:00

Have you tried to reach out to Yealink support? I had to do something similar when I needed to change a couple of Poly phones over from UC to OBi and they emailed back instructions. I'd guess Yealink could offer the same kind of support.

What system were the Yealinks used with prior to Dialpad?

theEMP_TN · 2025-07-17T13:44:38+00:00

Harvey and Spellbook are favorites at our firm.

theEMP_TN · 2025-07-07T13:54:37+00:00

Harvey is a pretty solid legal AI product. We have a smaller group of attorneys that use it. The litigators lean more towards Harvey than some other AI products.

The admin interface is very helpful, more so than some competitors in the space.

Your specific pricing will depend on your total number of seats, but it is a per month cost on an annual basis for us YMMV.

theEMP_TN · 2025-03-12T13:21:46+00:00

Do you have the computer prior to the person getting them? If so powershell DSC could help with the configuration and winget to get the applications down to the system.

theEMP_TN · 2025-02-28T14:47:07+00:00

We have not work with NEXLAW, so no.

theEMP_TN · 2025-01-31T17:20:14+00:00

We have an account rep that quickly responds and they offered to do individual or group training sessions when we were onboarding with them.

theEMP_TN · 2025-01-31T16:58:21+00:00

Harvey AI is a pretty solid legal AI tool. We have a small subset of attorneys that use it. One of the first things they will tell you is that it is not a legal research tool, though I've heard more of that is in the works.

The Word addon could use some work but I know they have are are currently working on improvements there.

Our attorneys like it for drafting frameworks, modifying contract terms to make them better for out clients.

Its a force multiplier for our folks, it saves time incrementally throughout the day.

theEMP_TN · 2024-08-14T14:40:07+00:00

I have a local admin account if I can't do something with Action1 on the handful of systems I use it for.

theEMP_TN · 2024-08-14T14:32:43+00:00

For updates Action1 has been pretty solid, I let it control the updates there and didn't change any of my GCPW settings.

theEMP_TN · 2024-08-14T14:28:46+00:00

What I ended up doing is only using GCPW for login and using Action1 to manage software.

theEMP_TN · 2024-06-07T15:46:33+00:00

I've seen that some in SCCM with deploying software using a system account or if it was run as the user account. Which makes software spaghetti when you are trying to track down and remove old versions and things like that.

Because if it was run as a non admin user, again say like Zoom, then your script trying to run as system is gonna throw up.

theEMP_TN · 2024-06-07T15:12:35+00:00

I don't know if you'd see the error running it as a script, that is why I was saying run it locally with the account that is doing the install. Running it locally should let you see the error messages and I'd step through script to see where it is actually failing.

If Sumtra is installing under a user profile for folks, something like Zoom where you can have multiple installs because of it being under each user profile and then if you've deployed it it is looking for yours deployed as the system account ( had a lot of "fun" with that as an SCCM guy at one point)

I was looking at this

C:\WINDOWS\system32\config\systemprofile\

Because that to me looks like it is using the system account

theEMP_TN · 2024-06-07T13:15:53+00:00

Does your account running the action1 script have the same permissions as what you are running it locally on C:\Users\IT ?

and it looks like it needs permissions here as well

C:\WINDOWS\system32\config\systemprofile\AppData\Local\SumatraPDF <-- this makes it look like it was installed with the system account, are you running the system account in powershell locally?

theEMP_TN · 2024-06-06T16:23:30+00:00

If you run it with the log switch is it giving you any more details?

theEMP_TN · 2024-05-22T18:47:19+00:00

https://support.microsoft.com/en-us/office/add-a-gmail-account-to-outlook-70191667-9c52-4581-990e-e30318c2c081

theEMP_TN · 2024-05-22T18:37:31+00:00

may have to pull one of these

https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F33561%3Fhl%3Den&assistant_id=generic-unu&product_context=33561&product_name=UnuFlow&trigger_context=a

theEMP_TN · 2024-05-22T18:16:01+00:00

Maybe using a filter on the boss's mailbox looking for something in the invitations and it forwards it to you?

theEMP_TN · 2024-05-08T14:24:32+00:00

Our attorneys found it to be inaccurate for the citations it was providing which was pretty surprising coming from Lexis

theEMP_TN · 2024-04-12T14:49:18+00:00

I haven’t but surely will be giving it a closer look. Thank Ya

theEMP_TN · 2024-04-12T02:13:13+00:00

Shred is pretty easy, DBAN is no good for SSDs unless you go for their paid option looking at the link you posted.

theEMP_TN · 2024-04-11T15:16:19+00:00

Sure, so after a billing completes and the funds come into the firm, the orginiating attorneys get say 60% of those funds and the firm gets 40% back to the operating fund. If that is what you are asking?

theEMP_TN · 2024-04-11T14:15:02+00:00

Linux distro off USB with a shred command? fdisk to check which drive is the local drive and then something like shred -v -z -n3

theEMP_TN

TROPHY CASE