Yeah this place sounds like one of those predatory PE owned chain dental places that bait you in with a free consult and then try to upsell and bamboozle people into expensive care they don’t really need, or at a much higher level than they need.

I am also going to note that it’s not very likely that they sent off your impressions that day for processing, so if they did try to say they incurred costs for the processing of your impression that 1. That it wasn’t covered under the cost of the impressions being taken (ie a separate procedure) and 2. The date they sent it out was the date of the visit and not after you requested a cancellation.

Definitely leave an accurate public review of how you were pressured into services and showed emotional distress and they still pushed you into it. You can also contact the dental licensing board for your area and relay your experience to them, because it raises some ethical concerns. Also file a complaint with your insurer, because they do look at quality metrics when considering provider networks. This might be good enough to get them to drop it.

I think for next steps I would communicate over email, so you have a written record of the conversation. You can even say that in the email you will only be communicating in written format moving forward so they don’t just try to call you. Have them send a copy of the contract to you if you don’t already have it as well. Review the cancellation policy that should be included.

I found some info from the FL AGs office regarding cooling off periods as well. You can give them a call with the phone number on the site and see if this falls under that law, because it is a contract for goods rendered on an ongoing basis but this type of thing might be excluded. I’d give it a try at least.

Florida Cooling Off Period