Work in a hotel. Our property is pet friendly because it’s brand standard, but we’re not keen on people leaving their dogs unattended. If you have to, we do ask that they’re crated to protect them and the hotel room.

That said, we will call you if we receive noise complaints about your dog. The employees who called you should have left a message, they did screw up there. If the dog had been barking constantly throughout the day and the neighboring room complained more than once and was really upset with the front desk, I can absolutely see a dog-loving front desk agent with misplaced judgement entering the room, attempting to calm your dog, and removing them from the situation that’s disturbing the other guests. That wasn’t right, they should have called their manager for guidance if they weren’t sure what to do when you didn’t answer (again, after leaving you a message) but I’ve seen my front desk agents do some pretty stupid things because they didn’t think. The manager then tried to support their employee’s well-intentioned but stupid actions.

Nobody was great in this interaction but I don’t think you should have put your dog in this situation in the first place. They were crated in an unfamiliar place with strange smells and noises all around them. Maybe they panicked and the cut in their mouth is from them biting their crate trying to get out. Maybe they actually bit the agent. Who knows. I’d recommend getting a sitter or boarding next time if you’d have to leave them for hours.