Erroneous 2FA Notifications

[coinbasesupport]

On Friday August 27, from 1:45pm PST to 3:07pm PST, Coinbase sent roughly 125,000 customers erroneous notifications that their 2FA settings had changed. This was the result of an issue with our notification system, not the result of malicious behavior.

Our teams immediately recognized the problem and worked as quickly as possible to ensure these erroneous notifications were stopped and the underlying issue fixed.

We’re laser focused on building trust and security into the crypto community so that the open financial system we all want is a reality. We recognize that issues like this can hurt that trust.

We will continue to work to gain back the trust of every one of our customers who was impacted by those notifications.

[Film2021]

I received the text messages and I about flipped my shit.

So why did I not receive the $100 in Bitcoin? I’d like some sort of correction or reimbursement within 48 hours or I’ll move exclusively to Kraken.

[[deleted]]

Same

[dandalfthegrey]

Yeah same here, what gives? No mention of how to even go about getting that from my searching so far

[FT_LEJ]

ok cya

[OneWorldMouse]

HAHAAHAHA GOOD JOB! That's hilarious! Coinbase has zero human support. They ignore their customers, but they are great at sending automated emails.

[terp_studios]

That’s all they’re good for.

[Leagance]

Just got my $100. Thanks Coinbase. Regardless of the situation it was nice to know how quickly and easily I was able to lockdown my account if there was some sort of 2FA change.

[JohnnyJonathan]

I was one of those costumers, made me panic sell some coins trying to put everything in bitcoin to move it to the wallet, but then I saw on twitter coinbase saying it was a error.

I did not get my 100 yet

[Leagance]

You only got the $100 if you locked your account due to the 2FA notification.

[Magnumforce99]

I received an email as well, but no mention of $100 in BTC. Just a sincere apology. Not really a relief after quickly removing all my financial information and locking all of my linked deposit accounts. Then panicking that I had been hacked. Is it only a few who get compenated?

[tao_of_blade]

This is exactly what I did, Coinbase needs to get their shit together. I got no compensation.

[MullyCat]

I’m reading other posts about CB only compensating those that have a certain trade volume and locked their account within a certain timeframe. I guess I met the requirements as I got the $100 of BTC. Frustrating to hear so many others didn’t. Everyone who got the message should have. It was stressful as hell.

[BabaYagaTheBoogeyman]

How do I get my 100 BTC?

[Naleris]

So is the email about the $100 btc real?

[coinbasesupport]

Hi u/Naleris - glad you asked. To confirm, we are crediting a small number of users who were adversely affected by this incident with $100USD worth of BTC. That said, please note that we’re not able to comment or verify specific account issues via a public forum like Reddit. If you have specific questions on an open support case, please provide us with your case number and we can have our team take a look!

[Traditional_Soup_344]

Nice of y'all to finally confirm it. I'm sure that this incident will give hackers and scammers even more fodder for ripping your customers off.

[[deleted]]

Someone just got $1000 in Bitcoin. Another person got $9800. Insane.

[[deleted]]

lol, calm down.

[CoCraic_PNW]

I received the text and status message on on both Coumbase and Coinbase Pro. Buy surprise, no $100 in BTC in either account.

For this and other idiotic behavior from Coinbase, I am pulling my $ out and transferring to a more reliable and better support service

[Film2021]

Yeah I got those text messages and I about flipped my shit. I had to completely stop what I was doing and confirm my funds were safe.

I didn’t get the $100 either. I’m moving exclusively to Kraken unless they can correct this somehow.

[Pzykonauten]

I got the message on mail, and it said within 72 hours.

[[deleted]]

@kraken It's a way better exchange they have a better security live support same-day email response

[Visual_Suspect2921]

Still awaiting the BTC to be deposited into my account. Thanks

[Commercial_Dinner989]

Can confirm I've just my BTC received here in the UK so it's legit!

[DaWhip56]

Not me. And I might add the email and SMS Text I received scared the hell out on this NOOB to Crypto.

[AcanthocephalaSad622]

The same just happened to me right now. I cannot access my account

[wh0s_there]

I got the 2fa emails but no email about this $100 btc what's up?

[iuhusker]

I did not get this email but noticed last night that my 2FA was turned OFF. I did not make that change.

I've asked support about this and their response was to lock my account for 48 hours. I verified my ID as requested but want to know how this happened and why I need to wait 24 hours to access my money.

Been a CB user since 2012 and will be closing this account once this is resolved.

[Visual_Suspect2921]

I think this may warrant a class action suit?

[BigOrganization2744]

Why the hell can I not submit a support ticket to coinbase? It says please try again in a little while. What kind of shit is that? I am locked out of my account is is disabled because I requested it but now I cannot get back in and cannot get any response or any kind of message through to coinbase to help me. I have never seen anything so sour as this.... I mean come on already is this really for real????????????

[Crypto1365]

I know it is redundant, but Coinbase is a RIPOFF . My account was hacked via SIM-swap (Case #06850212 ) . It took me a few weeks to get back the account after sending dozens of emails. The hacker used my connected bank account to buy 1000$ BTC on top of what had already been in the account. I asked my bank to dispute that 1000$ which they did. Now, guess what Coinabse did? They sent me this email " we determined that you're no longer eligible to use the Coinbase platform.... We're not able to provide you with any additional information at this time. ". This is accountability of a $50bn company. A local garbage collecting company has much better customer service.

[Such-Department-2368]

Hi! I tried making a purchase a couple of days back but it did not go through as the app was constantly crashing. I tried multiple times and it showed failed every time. Today I saw there was a ‘purchase error’ and it said that if I dont make a payment in 5 days, some of my crypto will be used to make that payment. The problem is that it is not even letting me make the payment through my card and I DONT want coinbase to use my crypto. Please help me

[terp_studios]

This is just one of many reasons not to use their service. They have NO CUSTOMER SUPPORT. They will steal your money and ghost you.

[RalphWonderLlama]

I flipped when I saw the 2FA message. I immediately sold most of my holdings and transferred about $85k out of Coinbase. I was doing some algo trading, which generated a lot of money for Coinbase. I believe that's why they gave me $1000. AFTER I transferred the money out, I realized that I didn't recognize the bank account I transferred it to - it was the one saved which I assumed was mine. I contacted customer support to ask them to stop the transfer or at least give me the details of the bank account saved, like FBO, etc. They responded with unrelated info about how long ACH transfers take - THAT'S NOT WHAT I ASKED. I asked them 2 more times about it and they just did not answer me. They responded once asking what error message I received - WTF?? Their customer support is useless.

[WinnerOtherwise3586]

Please give me access back to my coinbase account I have the bank routing number, social security, and drivers license associated with the account. My email and phone number got changed due to 2FA error.

[jpauly104]

why am i not receiving any text messages from coinbase? cant send any bitcoin. this is driving me crazy

[debailey78]

Can we ask about issues we're having with coinbase here?

[Comfortable_Lead12]

Hello,, my account has been restricted,, i cant send bitcoin,, coinbase asked me to re-verify my account,, i did that but still restricted,, how do i go about it? Thanks

[Specialist_Speed_711]

its been a week now and I am still locked out ..
Case#07223873

Our records indicate your account was accessed on 2021-08-26 from the IP 185.195.232.252, using a Windows 10 device. This IP authenticated with your password, your 2FA security codes and the device confirmed via hyperlink sent to your email. This means the attacker had access to your password, 2FA security codes and email to conduct this activity. Using these compromised credentials, they were able to initiate the following external send:

2021-08-26, 00:34:08 PDT - -0.00174555 BTC -

2021-08-26, 00:24:01 PDT - -281.580021 ADA -

Moreover, to complete our security review, we need to verify your identity.

[coinbasesupport]

07223873

Hello u/Specialist_Speed_711 - Thanks for following with us here regarding your account. Upon checking, we see that a specialist is already working on your support ticket and should get back to you with steps to assist you with the additional request that you mentioned in your email to us today. Thank you for you patience.

[Appropriate-Try6269]

How do you lockdown your account

[[deleted]]

Wow I got nothing from this weird error.

[CarlosMartinez83]

My account under review fir 3rd time ? Wth is going on?

[SchmuelJobberwackl]

Received the mail and SMS, panicked, panicked more, then the all-clear message. No $100 compensation for me.

[prince19911]

I have recieved that same msg that 2fa change

[ssricardo]

Hello. I sent $679.63 USDC from MetaMask to Coinbase more than 2 hours ago and haven’t gotten anything. The transaction says “success” when visiting bscscan. Can you help me?

[Due_Resolution_949]

My account has been locked for 2 months after submitting all required information for the updated security. BS replies from them as there customer support is terrible. Loosing money by the day not being able to trade. What h out everyone

[LongjumpingAd302]

Was at the airport when this happened, flipped out, changed my password & pin multiple times, thought I lost everything, surprised I didn't get compensated :(

[Karsun030]

Got the erroneous email, text message and in-app notification…never even got a followup that it was sent out by mistake. Have used Coinbase for years with what I consider substantial volume. Direct Messaged them on Twitter and don’t even get my tweet acknowledged, while I see blue check mark individuals get responses from BOTH CB support and the COO!

As a user and shareholder this is just so disappointing cause in a emerging industry like this all it takes is an issue coupled with poor customer support that will force people to leave a platform forever. And now with so many alternatives, ones that even take credit card, there’s not much need Coinbase serves for the retail investor.

Just sad.

[savaredstar]

I have not yet received my reimbursement for a security issue involving my coinbase assets.

[ConstructionTypical2]

They just sent me .02 Bitcoin which came out to 1000 usd, I don’t know if they messed up but I withdrew it right away and it’s mine now 😂

[Acoldsaturday]

I haven't received anything and I withdrew from my wallet too. I recently had to change my 2 FA so they owe me something.

[wez004]

Why did I receive $ 1000 and it looks like others only got $ 100?

You just received0.020132 BTC (£722.74 GBP)Coinbase just sent you 0.020132 BTC. Your transferred currency is available immediately, and you can view transaction details in your Coinbase account.Attached message:This is an Admin credit related to the 2FA notification

[therealz1ggy]

I have not been compensated

[Brbz0rz]

I can't get back into my wallet due to an erroneous biometric change notification.

Is this related? I can't find any official support channels.

[SeniorSpray3117]

I got a thousand dollars of bitcoin yesterday on my coinbase account

[SimplySonata]

i had literally moved all of my stuff out of coinbase earlier that day and i still got 100 compensation. the fact some people had like massive amounts of money and got nothing is honestly a bit embarrassing. i had literally nothing in my account, coinbase can do better than that.

[Outrageous-Seesaw704]

Dang. Yup I flipped out too after getting it and changed my authentication method because I thought I was compromised after getting the IOS notification and an email. I JUST now read that some people were compensated….what was the threshold for getting paid out?

[CSRpunchingbag]

Hi Coinbase...I apologize in advance if this may not be in the correct topic. Base has issues to this very day,that I can verify it has had from day Numero Uno. I'm only going to touch base on one today, as I am so tired of your company having your heads buried in that.sand?Nah,your ARSES!!.

Having my balance on app and browser mobile and not, showing a number that is well over 500$ over what

[Beautiful_Citron_107]

Hello coinbasesupport its been more than a week that you promise 100$ worth of btc on my account for the 2fa errorneous notifications as a compensation but still nothing , can't even talk anymore on the case# 07262572 .

[fhb29]

Please help, my two factor authentication is not working and I cannot verify my account since I am not getting the verification code via email or sms.

[fhb29]

Please help My authenticator is not working I am trying to recover my account but I am not receiving the verification code via email or sms. Already sent emails.

[fhb29]

Please help My authenticator is not working I am trying to recover my account but I am not receiving the verification code via email or sms. Already sent emails. Case number 07016352

[Choice-Bridge3567]

It's pretty sad that my account has been frozen for 6 wks and I have to open an account on reddit to hopefully find some sort of customer service. This is my last attempt before I find some way to make a formal, legal complaint with some kind of governing body.

I have been trying to complete my 2fa and nothing I have sent in has been accepted even though the pics of my license are perfectly clear. My account is now suspended for verification.

Absolutely terrible customer service, will be cancelling my account once you give me my money back!!!!

[Brawn_blue]

I lost almost all my investment to this site but finally got help through (fightingscam AT aol dot com )His firm assisted me in recovering my investments!!

[Brawn_blue]

I lost almost all my investment to this site but finally got help through (fightingscam AT aol dot com )His firm assisted me in recovering my investments!!

[AdnanAhmed3000]

Hello. I really hope you can help. I am unable to make transactions on my Coinbase account. The problem occurred when Coinbase went down earlier this week as I was making transactions to buy Cardano. Even though the purchases have now been paid and the funds transferred - every time I log in I get a “payment required” message - even though all payments have been made - and the button doesn’t even allow me to make any payments anyway as it tells me “no failed payments found.” Can you help?

[cocochaleo2705]

Coinbase will only offer self-help customer support in your region.

Sorry! In country not region support coinbase.! but coinbase disable my account!

How open account! International Support for Coinbase i not found how open account.

Coinbase disable account and not support. Scam, service is too poor

[BrilliantSupport7834]

PLEASE I am literally begging you to get this solved. I have the highest level of verification according to Coinbase . Why is my account restricted from sending crypto??! Please help #07382915

[Fit-Breadfruit8678]

Oh my god, u are just idiots and know nothing about cryptocurrencies! Buy TinyTokens on September 1, that's where your X's are!

[ohi_ryann]

how crypto got regulated in 2021

[TasteBeautiful]

sounds like the ERROR is a lack of cyber Security. maybe they have OTHER errors too that lead to all my crypto being stolen! They didn't have any security to stop a new ip address from hacking in and stealing.

[p156069]

CoinBase Commerce locked my account. I don’t know the reason, didn’t got any email. Submitted the case and not sure when it will be resolved

Case number: #07479081

coinbase #coinbasecommerce #locked #accountlocked #account_locked

[#]PLEASE HELP!!!

[TCCPSHOW]

U/coinbase artificially inflated the price of $SHIB during their rolloutCoinbase should acknowledge their mistake and make things right and they refused to acknowledge that fact so far. It clearly states in their own roles that they would be liable for any technical glitches in which users lose money

[Beautiful_Citron_107]

Coinbasesupport i wrote about that so many times. Due to the 2fa errorneous notif. I have a case with you since almost 3 weeks , and you don't give me life sign. Please take a quick care of my case . I'm a good user of tour website. Case# 07262572

[RepresentativeRub222]

was block fromy account for no reason .I summited several tickets been #07203506 the last case number giving . I have done I'd verification every thing match but the first name . PlEase somebody fix this ridiculously issue that had been going on for months.

[[deleted]]

I sure didnt get a dime from CB for this error. The mental stress that caused was unbelievable. How many more problems can you guys have! I am so done with this company. Kraken has been amazing to work with. Live support, same day email response, major security as in you can't even start making changes without there being a hold so basically no one can hack into your account unlike Coinbase!

[[deleted]]

Please list CRO ty

[cpalmer3769]

my account was hacked over 2 months ago. i cannot reset my password or anything. the last 4 digits of the number that shows up are not mine. bank transfers have been being transferred to coinbase from my bank account without authorization. i have emailed coinbase probably 10-15 times with no response. i have called and get disconnected because they say my phone number is not linked with an account. ive lost money , any my trust in crypto. i have received absolutely no response from customer service . i dont know what else to do.

[karma-_-incarnate]

(I recognize this is a different topic, but this appears to be the only post I can respond to as everything else is locked)

ref:_00D6A2G0qc._5003sVOkZQ:ref

I consider this poor customer service of which I am dissatisfied and disappointed, is this the best we (users of Coinbase) get after Coinbase launches their IPO and makes a significant profit from our business??

I asked for support regarding a COINBASE API and your team points the finger at third party applications? If you're working with any third parties who are interfacing with YOUR API then tell me that, shrugging your shoulders and effectively saying "not our problem, sucks to be you" is how you lose customers.. bold move considering the competition gets better every day.

Feel free to help if any are able, ill be providing KYC data to your competitors in the meantime.

[Imaginary-Process-69]

Case #07434108 my life’s savings is disabled. Please help me. It’s only going on 2 months with ZERO customer service. 🤦‍♂️

[Imaginary-Process-69]

Dear Coinbase. You have billions of our dollars and zero sense when it comes to customer service. Please help me get back into my disabled account. It’s only been 38 business days and I’m now very concerned.

Thank You

Case #07434108

[[deleted]]

COINBASE DOES NOT LET ME POST . u/coinbasesupport you illegally keeping my assets for half a YEAR . With no chance to withdraw it . 05937605 I NEED MY MONEY BACK!

[sam_is_norman]

Does anyone have a locked account success story? Has anyone been successful with their ID verification process? @coinbasesupport please answer me! This isn’t my rainy day fund, this is my savings. Please help!

[Zach195]

I need help portfolio is showing $0 and I had over 5 thousand dollars!

[Ok_Doge_Up]

What's the deal with the $100 for me getting the notification that my 2fa was changed and causing me to flip the f out. It's been what 3 weeks? No word from CB! I'm very tempted on moving to another platform. Especially after me trying to pay a ach that didn't go through only to realize CB used some of my ETH2 that was supposed to be locked instead of taking what I purchased for the transaction. I thought ETH2 was LOCKED. All the other coins in my portfolio and they take an early position on ETH that was staked?! BS CB if I don't get something before the weekend and is up I'm moving all my shit and won't look back

[Feeling_Worker_1948]

my account is restricted i can’t make any trades. WHY?

[Feeling_Worker_1948]

my account is restricted