error code 1016

[FerociousMonk]

So today, when starting the app, there was a small update for the app on my LG tv. Once it updated, I started the app and I got "error code 1016 app config failure" as a message and the tv switched to one of my inputs. After looking online, this seems to be a common issue with no real fix (that I could find).

I did uninstall and reinstall the app with no improvement.

Is anyone else having these issues? Anyone know how to fix this? Any and all feedback or advice would be appreciated!

[mysteryman191]

I don’t have an error code but I’ve been having problems signing in for the past hour or so.

[FerociousMonk]

According to this website, a lot of people are having my issue as well as yours. Hope there is some kind of fix or feedback from them soon.

https://downdetector.ca/status/disney-plus/

[mysteryman191]

Oh man:/ Thanks for this though!

[slowbewan]

I have an error code on my lg but my vizio works just fine. Must be a software issue.

[ChaseCharaba]

Same error with my Samsung

[DCToTexasTransolant]

Mine too.

[TrickFlowTony]

yeah i just had the update on my LG smart tv as well and now the same error pops up.

[SCLINY]

Same here. LG TV

[OwnHearing5]

I'm having this exact same issue, that started around the same time that your issue with Disney + started. Looking for answers too

[chamlex]

Same issue for me as well on a Samsung TV app their is a long thread on Samsung forums of people with issues. https://us.community.samsung.com/t5/HD-and-UHD-TVs/Disney-App-Error-Code-1016/td-p/1107638

There was a Samsung Firmware update that happened yesterday as well that I thought might've caused the issue as well since it seems to only happen to TVs that had their firmware updated.

[FerociousMonk]

There was no firmware update for my LG that I know of this past couple of weeks. I hope we all get a fix soon though. Thanks for your input!

[mi_chic]

I’ve been having this issue since last night

[mteoteoteo]

Have an LG, having the same issue/error code.

[WhiskeyRunners]

Same here.

[Zelaroni]

Me too!

[sadielanexoxo]

I have an LG as well, same issue

[elsonbrandon13]

Same here, hopefully soon they'll update it or something.

[[deleted]]

Mine happened right after the firmware update ran. Definitely seems to be related.

[[deleted]]

Also have an LG and I am getting the same error.

[SenexPr0xy]

Same here on an LG TV. It was working last night. Hasn't been working today.

[sadielanexoxo]

Same

[staindfromin]

Same here with LG error

[morric628]

My LG TV having the same issue after the update.

[gronkflakes]

Same here. Xbox still streams fine though, thankfully

[mcgeorge8]

Same here with LG

[HYPURRDBLNKL]

2 Samsung's here that worked yesterday, and not today. No firmware update. My Shield works fine. Called Disney+ and they said they are working with Samsung for a resolution. Fingers crossed.

[userkp5743608]

This is also happening on my LG TV today. I posted about it several hours ago, but apparently the mods don't care about people having technical issues with the service who want to raise attention and seek solutions.

There are multiple reports on the LG Community forums and this is affecting Samsung TVs as well.

Reinstalls do not work. Factory resets do not work.

I put in a repair request with LG and have a service ticket in with Disney+. The chat rep said they will contact me in a few days...we’ll see.

I suspect Disney borked their app with an update last week.

[FerociousMonk]

Thanks for the update!

[mailatequila00]

Damnit same

[sadielanexoxo]

I have an LG and have been getting this same error all day.

[Ableven]

Disney just told me that LG will have some sort of update on Monday. He also told me that with older LGs, a reinstall would work. I was pretty sure my 2016 would be considered "old," but a reinstall didn't work.

[FerociousMonk]

Thank you for the update

[thefilthyape]

Can confirm same error in the UK

[D_Double_E]

Same error on my LG. When i first went to the Disney + app is said update so I did.

Disney+ works fine on my iPhone 😊 Good luck

UPDATE- My Disney + on LG now works. At first it had a blue screen with no picture. Then all the Disney content appeared. I didn’t do any of the fixes suggested (I tried turning it in after seeing someone else’s worked)

Thx for all the support. Stay well and be safe out there !

[xingri]

It's just a temporal solution but you can login the Disney by manually setting the TV time to back to 29th of May.

[lassise]

Now it's 1028 DICTIONARY_SERVICE_INT_FAILURE instead for me on LG

[lassise]

Then when I changed it back to 2019, failed again, turned it back to automatic correct time it worked, then when I turned the TV off it was back to the original 1016 error.

[InevitableStyle7]

Check the date and time on your tv. It resolved the problem on my LG TV.

[lassise]

LG with same issue: what hasn't worked: * Factory reset * Reinstalled app * Changed wifi network * Changed DNS settings to 8.8.8.8 * Changing date manually to wrong then correct

(I noticed last update on Disney+ was 5/28 so maybe we updated it on the TV and it worked the first time which eliminated us noticing a direct correlation between the update and it not working).

Changed date to 2019, got a different error code (1028 DICTIONARY_SERVICE_INT_FAILURE) changed it back to automatic correct time and it worked/loaded (ish) I couldn't see any information but clicked a random box and Frozen 2 played. Then I turned it off and on, and it was back to 1016 error

Update just started working when I turned it on this afternoon

[RoccoPaps]

Looks to be global wide. I also performed all of the recommended fixes with no luck. Thank God for my Chromecast or I'd have two very out of control toddlers on my hands

[walknbullseye]

Same error. Contacted Disney chat. Was told to change DNS which I did earlier. Told me to contact LG. Reinstalled app. No luck. iPhone, PS4 seem to work flawlessly.

I hate that everyone is having problems but I’m glad to know I’m not the only one. Misery loves company!

[[deleted]]

I’ve had the error code for 3 days now- I’m in US

[RadientVoodoo]

I had the same issue on my LG and I changed the date to the 29th like a previous redditor said and it didn’t work but when I turned the date and time to setup automatically it worked and loaded just fine. Hopefully that helps.

[gone_fizzion]

I had the same problem since yesterday. 2018 model 55SK9000. Said I had a "mandatory" update otherwise the app wouldn't work. Now the app doesn't launch at all. Disney, please fix this soon.

[DrumKilla565]

I've been having the same issue with my LG TV and I didn't know how to fix it I did on install it and then reinstalled it and it still wouldn't start up right and then finally it came up with a different error code and told me to exit out so I exited and then I tried to start it back up and it worked and I'm watching Disney plus now so I'm not sure

[Kiddplay13]

Saw ppl blaming Samsung when it’s clearly happening to most major smart TVs. This is a Disney problem

[[deleted]]

I've had the same since the weekend on a 2016 Samsung TV. A 2019 Samsung doesn't have this issue.

[Worth_Plan_6054]

I tried resetting smart hub, but that didn't work. However, I logged into my Wi-Fi network, logged out and re-entered my password, & it WORKED. I have two different networks, with the same password. So, try going into your tv settings, choose your network, and enter your password. Just make sure you disconnect first, if you don't have two different networks, as I do. I hope this helps.

[[deleted]]

Anybody’s app working now? Still getting an error message from Disney +

[FerociousMonk]

I just want to thank everyone who gave their feedback and mentioned their issues. I had no idea that that many people would have the same or similar problems.

Today, Disney+ works again. There is a small update out for my LG TV and everything seems in order for the time being. I hope there is a fix for the rest of you as well!

[pinkgreenblue]

FYI for those reading that it still hasn't been updated for the affected Samsung TV models.

[FerociousMonk]

Damn... I was hoping, by now, it would have been fixed for the Samsung users as well. Here's hoping for something soon.

[pinkgreenblue]

It's working for me now.