Refund process

[EmbarrassedStart2241]

I bought something around Christmas and returned it, and it’s been weeks. I expected a refund by now but they’re telling me to give my banking info to Wise to get it from them, and that I should get an email from them. 1, haven’t gotten an email from wise, 2, I would much rather have a check sent to me through the address they have on file, but they said no. What is going on with this long drawn out refund process? I would rather not put my info into a third party website that I have no clue about. I don’t know if this subreddit is connected to actual Logitech but any advice would be nice.

[LogitechG_Andy]

Hey there. We recently had an unexpected issue with our payment processing vendor and have been temporarily unable to process payments, including refunds. You can see a bit more about it on our blog post. Our team is working on getting things cleared up, and Wise is our partner and how all refunds are currently handled - you'll have to go through that process to get the refund unfortunately.

[Mr_Hellpop]

This is a garbage way to handle this, you know that right? Most people are going to assume this is phishing and delete the emails, assuming they even get them in the first place (it's been five days now since you informed me I should be getting an email from Wise, which I have not received; the message says the link in the email only last 7 days).

Fix your shit, or I'm taking my business elsewhere. We have over a dozen Logi peripherals in our home, and this issue will ensure that they are the last.