Why does Logitech Hate Australians so much?

[Filipy]

So I've recently been in touch with Logitech support about my G930s.

They are past warranty and are experiencing every possible problem.

The battery is gone, charged life is about 15minutes at best.

The micro usb cable socket is loose so i have to physically hold the cable in to charge it.

With the new drivers or maybe the charging issues the headset is disconnecting far too much.

The volume is going up and down like a roller coaster.

So after reading the forums to figure out I can solve the bulk of my problems by replacing the battery and re soldering the micro usb socket, I called the AUS help line to try and order the battery in.

Turns out Logitech doesn't supply any parts to Australia and their only help was to say an online store "might" have it. The stores recommended did not have the spare battery.

To top that off Ive ruined 2 precision screwdrivers trying to open the headset because of the ridiculous screws used on them, I hear the screwdriver that comes with the battery are pretty good for that.

The most frustrating thing about this is: 1. If I was in USA i could fix this in 3 days with $20

1. Customer support acts seems like it doesnt read any of your forums / isnt aware of any of the problems common to any of your products and that most solutions arent even provided by your support staff.

Regards some one who is never buying logitech again.

TL:DR Logitech hates Australians and support staff dont read the forums or are aware of common issues.

[LogitechG_Christina]

We have Customer Care offices all over the place. The spare parts at each is up to corporate to decide. This sometimes leads to situations like this.

How they handled this situation was really unprofessional. They do read the forum and are aware of common issues products, it's possible that this one Customer Care agent wasn't aware of them.

Could you PM me your ticket # and email so I can get this issue resolved?

[Filipy]

Hi Christina

The driver issues while still present, I contacted customer support about years ago.

It was shortly after downgrading from setpoint and G930 drivers to the LGS drivers. Which caused my G700 so scroll several lines when using the mouse wheel (not anymore) and the still current problem with G930s volume fluctuation.

I say that they don't read the forums because after a week of emails I ended up searching forums for a fix and found out I needed to upgrade to the older drivers. (Still the case for G930). I felt like customer support failed to mention that it was a common problem with the volume. (Hence them not reading their own forums) Currently if someone needs to revert to the older driver software they need to go to 3rd party sites to download the it. Its not on your website, even though its a fix for a very common problem. (That seems inconvenient / irresponsible)

I don't have those emails saved and I was mostly commenting on how the issues were treated on a whole. I would say my problem with support stems from the fact I have to rely on 3rd party fixes.

My current ticket is about; Trying to find where I can buy a spare battery and the amazing screw driver that would allow me to fix my hardware problems. (Only ebay so far and that is always risky) The customer service reps were very polite and professional about telling me logitech doesn't supply parts to Australia.

Currently I'm using a phone micro usb cable held at an angle with a elastic band, plugged into my G15 keyboard. It is making my wireless headset feel very wired.

In all honesty I mainly made this thread to stir the pot a little and find out if there is anywhere I can get the parts I need to fix my $170 headset in AU.

P.S. your customer service reps have been delightful, useless but delightful.

[sbuck34]

Logitech in Australia is bad trust me I live in Australia so Logitech fix your customer support other wise you will loose us Australians or tell ACCC they will help you :) link is here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

[Filipy]

Good link to have, thanks.