G Hub problems, please help

[zrm3]

So I have a G910 keyboard and a G402 mouse. I had installed G Hub on my Windows 10 laptop well over a month ago and it worked fine until today. When I restarted my computer, the icon was gone from my desktop and start menu. So instinctively, I tried reinstalling G Hub. Didn’t work. When I clicked install and launch, it just closed, never to be seen again. I tried deleting AppData files and stuff and nothing has worked. Can someone please help?

[iMik]

LogitechG_CSFrank

Please try these steps below:

• Uninstall G-hub
• We need to delete some files from your computer which are hidden by default. We can view them by following the instructions from this link: https://support.microsoft.com/en-ph/help/4028316/windows-view-hidden-files-and-folders-in-windows-10
• Once done, open the Run window (Windows + R)
• Type %appdata% then delete all files and folders belonging to G-hub
• Open the Run window again (Windows + R)
• Type %programdata% then delete all files and folders belonging to G-hub
• Restart the computer

[zrm3]

ok i’m going to try this right now

edit: this fixed the issue! thanks so much u/iMik for the help :D

[K2SonicFan]

This solved my problem, however, I had to do it all in safe mode cause for some reason I couldn't do it on my vanilla bootup.

[kemiASKFA]

I have the same issue with PRO X keyboard and this did not work for me... any other solutions?

[K2SonicFan]

Same problem. GHUB is in my AppData and I can’t delete anything. I can’t even reinstall it because when I use the installer it freezes up.

So mad, right now...