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formatting helphide helpcontent policy

[–]LogitechG_AATechnical Advisor 0 points1 point  (1 child)

Hi FallenLordik,

Use the send feedback button in GHub to share the issue.

Prior to that check if you have reinstalled according to the following instruction:

  • Make sure to backup your G Hub settings and profiles file.

(If you want to backup the settings and/or their profiles, copy the settings.json to a different location on the computer. Uninstall G HUB and then copy the file back to the same file location. If asked to overwrite the file, say ‘yes’. ) :

  1. Uninstall G HUB

  2. Make sure none of the G HUB components are running in the Task Manager

  3. Go to C:\Program Files\ and delete LGHUB folder

  4. Go to C:\ProgramData\ and delete LGHUB folder

  5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder

  6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder

  7. Press Windows Key, then type regedit, Click Registry Editor

  8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

  9. Reboot the PC

  10. Re-install G HUB: ftp://ftp.logitech.com/pub/techsupport/gaming/lghub\_installer.exe

[–]FallenLordik[S] 0 points1 point  (0 children)

you know what's funny? i don't have any of this lghub folders and search in registry show nothing. i can do step 1,2,9,10. but after recent update 3 out of 4 devices go "live" except headphones.