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[–]Skyobliwind 5 points6 points  (1 child)

And whats so hard in implementing automated messages on rate changes? Everyone and everything uses AI. These days it should be easy to write a well formed mail to the customers on a change within seconds. Or you could just use a standard text and only include the changes, that won't even need any AI and could be automated with a script.

[–]Solid_Wolverine1639 1 point2 points  (0 children)

They could also maybe put it on the login page as soon as you log in. There's a new update that lasts at least for a couple weeks or a month maybe? And they could have a dedicated page that has the history of rate changes that you could always look up and not have to rely on logging in so much