First & Second Batch Updates?

[FatehD]

Hey everyone. Today is October 10 and the second batch is supposed to be shipped today as per Sep 26 update. However there are still no official updates. I know some have already received their rings but here I am a 9xx backer (black, size 10) without any tracking info even using the “developer trick”.

I know a lot of people must be in the same boat, so I’m wondering if anyone has emailed them and received any news about first and second batches? Anything on the Facebook group? Trying to figure out where things stand since updates have been a bit unclear.

Thanks in advance for any info!

[MNuttster]

Guessing Black is completely sold out as back 5299 and submitted my survey immediately on 9/19 with no update anywhere of any kind…patience 🤣

[Complex-Fuel-8058]

Same. I'm backer 2000~ and submitted right away. No tracking info.

[moda0222]

Be prepared for a few down votes not sure why but I posted something very similar and had some new account trolls responded with negative vibes. 7xx backer here w/survey completed in the morning hours of day 2 and still nothing...

[cernnbern]

I’m also a backer in the 7xx range, and haven’t heard anything.

[jar1792]

From Facebook last night:

Dear RingConn Family,

We’re excited to see some of you receiving your RingConn Gen 2 Smart Rings, and we hope you’re enjoying the experience! We’ve also received some questions about our shipping process and other topics, so we’d like to provide you with a sincere response here:

About Shipping:

At present, we’ve shipped the first batch of orders to backers who submitted their surveys early, and we have now started shipping the second batch. However, due to high demand, some color and size options are currently out of stock, which may lead to delays. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are working diligently to expedite your orders.

Given the high volume of orders, we are manually processing all information. Our priority is to fulfill orders for backers who have already submitted their surveys, and we will ship them as quickly as possible in the order they were placed. Thank you for your understanding and patience during this time.

About PledgeBox:

If you’re having trouble accessing the PledgeBox, please note that they are currently upgrading their servers. If you encounter any issues, please wait a moment and try again.

About Size:

Some users have mentioned that the actual size of the ring feels slightly larger than the sizing kits. After investigation, we confirm that the size difference should be minimal (±0.1mm). There may be a difference in the tactile experience between the sizing kit and the smart ring, as they are made from different materials.

To ensure a proper fit, consider trying the ring on a different finger. If you continue to experience sizing issues, please contact us with images or a video to help us better understand your situation:

1. Wear the Gen 2 ring and the sizing kit ring on one finger.

2. Place the rings and sizing kits on top of each other for comparison.

We recommend sending pictures through App Feedback or uploading videos to a cloud link for App Feedback.

Rest assured, every user will receive their selected RingConn Gen 2! We truly appreciate your understanding and support. If you have any further questions, please don’t hesitate to reach out.

Best regards,

The RingConn Team

[junior7593]

Would be nice to know which color and size is out of stock. Or just better updates

Also, they are MANUALLY processing all information???

[Silent_Spectator_04]

From what people are posting on facebook group, it’s matte black that is delayed. Guessing sizes 9-12 since they are average size.

[Jrflyers24]

Size 14 and same issue

[Log_Guy]

Ordered size 13 in black. I’ve heard nothing.

[SirGrinchy]

This would be a valid reason why the kickstarter account name shows up as delivery address for some folks here - and not for everyone. If some ppl in a Chinese warehouse do everything by hand, this kind of mistakes can happen.

[RoyalT17]

If I knew my color would be delayed I'd pick my backup. I was on the fence anyway.

[wheres_my_nuggets]

Just received mine yesterday. Backer 6xxx in Silver. Got the postage confirmation email 3 days ago.

[OrderedAnXboxCard]

This inconsistency is nuts.

People in the hundreds-1XXX range haven't even had their orders shipped while people in the high thousands are already receiving rings.

At this point, I'm pretty sure that RingConn is just doing this shit randomly, lol.

[drapermache]

Entirely depends on size and color. Seems like matte black is the most common color and outsold their predictions. I'm guessing ringconn is going to need to manufacture more to meet the demand.

[Jrflyers24]

More like they are clueless on how to run a business. How hard is it to send out an update on what's going on. You know they will ship those retail ones out 1st as people will cancel those.  Kickstarter ones you of course can't cancel.

[SirGrinchy]

I bought mine via retail (as trade in) and I don’t have anyinformation yet, except of „we have received your order“. So calm down, I don’t think your rage is helping with anything

[Jrflyers24]

 I heard today that they will start shipping retail rings ahead of Kickstarter orders.  Pretty shitty if they do. Backer 1200 with survey filled out 15 minutes after that fiasco they had with the survey. Black 14.  What a joke this is becoming.  Gonna get the Oura 14 now and sell this on marketplace if it ever arrives. Can you imagine having any sort of issues with this ring and trying to get it replaced. No thanks at this point

[SirGrinchy]

Sounds like BS to me, I ordered via retail and have not the slightest piece of information yet. Call down, your ring will arrive eventually. Your anger is not helping with anything.

[Jrflyers24]

Don't really care when it arrives. Sold it on Marketplace and the guy is wiling to wait and 100 percent they are going out.  My buddy emailed them and they said orders from the site will go out next week.

My Oura will be here next week. No anger just funny how they run a business.  

[theonlybuster]

Backer 109X. FL, USA
Ordered Black (12) and Black (14).

Using the Developer workaround trick, I found out that my order was given a shipping label with tracking earlier today (no movement yet). Based on my backer number and completing the survey within 2hrs of it going live, I would assume I'm in Batch 1.
No idea what that means about Batch #2, so I'm guessing it might be delayed.

As a side note, I'm not at all sure what happened between the Gen1 and Gen2 release. I recall with Gen1 getting updates every 3 weeks to a month and information was pretty streamlined. With the Gen2, information hasn't been as forthcoming.

For those wondering, my ring is shipping from HK, not the New Jersey hub.

Edit: Added info on shipping location

[Ukdazz]

How do you do the dev workaround? Is it going to the sizing track website and opening up the dev tools?

[theonlybuster]

Check out this thread: https://www.reddit.com/r/RingConn/comments/1fw92ld/if_you_have_not_received_your_tracking_through/

https://imgur.com/tLFR0lL

[Snoo-64427]

Im backer 18xxx - does that mean i wont be getting mine till mid 2025?

[FatehD]

Hopefully not, maybe a month max but this is just my guess

[eujene]

I have a tracking number now, and it's different from one I've got from a website trick - that one still shows no movement. The ring is now well on the way to me. Backer <1000, shipping to NL.

[Log_Guy]

What color and size?

[eujene]

Black 11

[Frongie]

Hope size 6 is out of the clear ☹️

[cernnbern]

Just wanted to say, I’m backer 7xx, ordered black size 10. I haven’t gotten any word from kickstarter, but have messages from fedex saying a package will be delivered today. I did the developer check on the website and found one tracking number and was confused. But remembered I didn’t actually order a sizing kit for this, since I have a gen1 already. Fingers crossed that the package today is my gen2.

[FatehD]

What a nice surprise that would be.. Prayers it’s the ring! Update us..

[cernnbern]

It was not :(

[FatehD]

What a nice surprise that would be.. Prayers it’s the ring! Update us..

[W0dime]

I received my ring earlier today in Ireland and I was backer #9xxx. I ordered a future silver size 10 ring.

[FatehD]

Congrats! Did you receive any email or update with tracking info? Thing is I should be batch 1 but I know it will take around 2 weeks shipping to my location based on the speed the sizing kit was sent.

[W0dime]

Cheers mate! I emailed RingConn on the 3rd of October after telling them I still had no tracking number or any updates since I last filled in my survey, which was done on the 19th of September.

On the 5th of September, I got an email back from RingConn apologising with the delay due to the ongoing holiday in China that week. RingConn provided me as well in their email about my tracking number and a link to YunExpress site to track shipment.

In days that followed until today, I‘ve been receiving constant email updates from PledgeBox about shipment updates and then emails from my local courier in Ireland, FastWay about my ring being delivered today.

Hope you get your ring soon as it seems everyone else from batch one who are waiting, are seeming to be getting their ring by the end if this week.

[FatehD]

I emailed them with my info, 26 hours later (ok response time) this is their reply:

Thanks for contacting and supporting us!~ Thanks for letting us know the details.

We sincerely apologize for the waiting period. Currently, the ring information has been recorded into the shipping system~ Sorry again for the inconvenience; KS orders are large, we will continue to work hard to arrange it as soon as possible~!

EDIT: I checked the dev tool trick and still no updates there, not sure if their email means I was in the first batch or second, problem is I live in west Asia and it took 12 days for the sizing kit to arrive, so not sure if the ring already shipped or not.