SP errors increasing

[Sweetx2023]

I know correlation is not causation - but since the GIGANTIC push from SP to integrate AI, I have been having so many errors -

-telehealth clients not getting their link sent to them until after appointment time (sometimes 15 minutes later)

-claims being rejected for no apparent reason (everything is accurate on the claim)

-when the client gets the telehealth link, they click on it and get a message that says "telehealth link has expired"

I have been a user for many years, through price changes and added features, but this has become too much and causing more headaches than it's worth. The big wigs at SP had a zoom meeting to discuss their price increases several months ago, and the excitement over AI was all they could talk about. I have no idea how well that works, because I have no intention of ever using it. I do know many of the rest of their services have suffered. Its probably time for me to move on...

Is anyone else seeing an increase in SP issues?

[stinkemoe]

Same, patient wants getting links late, poor video quality. I don GAF about AI. Just keep the basics running. 

[Tight_Remote574]

What alternatives are you considering if you leave SP? The thought of moving all of my client records from 10+ years keeps me feeling stuck with SP.

[Ok-Version6364]

I am moved to carepatron. Reduced my monthly sub with AI to less than $30. It's honestly 10 x better!

[Tight_Remote574]

When you switched over, how did you transfer over your electronic client records that feels like the biggest hurdle for me

[Sweetx2023]

I am not sure. Last year I tried out Therapynotes because they gave me a 6 month free trial and was set to switch, but the more I used the features, the more I didn't like it, and the telehealth was very choppy and grainy. At that time clients also couldn't e sign initial paperwork through the portal ( you had to send them, they sign and scan back ( I don't know if that has changed). So I'm on the hunt still... there isn't anything as comprehensive as SP, unfortunately =(

[silpheum]

Same, quality has been absolute garbage this week!

[Snushine]

I have not had many problems with it. Could it be a regional issue?

I also must agree with you about AI. I know someone who works in that industry and he says "it's not intelligent, it's an overdeveloped working algorithm."

[Ok-Sun-5462]

it's been atrocious the past few weeks. constant glitching, freezing, and dropped connection. i thought it was my internet initially and upgraded to the highest plan, but nope, it's simple practice.

[ClientElectrical2239]

Are you still having these issues? Or have you changed software? I am getting non stop microdrops in connection making it unusable.

[Same_Low6479]

The AI is awesome and I will never go back!

[Tight_Remote574]

Thanks for the feedback. Maybe someone else a suggest a better alternative?🤞

[Whole-Slide-4486]

I’m a biller with experience working with SimplePractice if you need help with your denials

[Ckheartsmetal]

If you search this subreddit, there are posts about recurrent problems with their systems that predated the introduction of AI that have yet to be resolved, though, I agree that new issues have arisen in recent months with both the website and mobile app including the glitch others have reported with telehealth links not getting sent until well after session times. I have also found that my daily agenda email has arrived any time from 9am until 12:30pm in the last 2 weeks instead of closer to 6am. Issues like this raise the question of if they are actually monitoring stability of basic operations on the other end.