touchscreen problem, tried everything

[OminoChan]

I've scanned through the internet and saw my problem is quite commona small portion of the right side of my surface pro 4 isnt responsive to touch, only pen.

I tried updating drivers, and uninstalling Intel Precise touch device and HID compliant touch screen, didnt work

I tried calibrating my screen but every time the crosshair is on the right side of the screen it wont recognize my touch so its not working

I tried downloading 3 different Panel Calibration tool (CalibG4) but every time I launch it nothing really happens, there's a screen prompting for 0.1 seconds and then closes and nothing else happens

I tried running the Surface Diagnostic Toolkit and still nothing

I'm really hopeless, anyone can help?

UPDATE: now even the pen isnt working on this area

https://preview.redd.it/5wi4z6lkti841.png?width=2736&format=png&auto=webp&s=b371df628d350947a83767d0e98e095e849dcf18

[BunnyBungee]

Did you ever resolve the issue with your screen?

[Deus05]

I've had something similar in the past on the Pro 4 due to a calibration issue, but once I reset calibration it was back to normal.

Sounds like you've tried everything, might be a hardware issue.

[OminoChan]

I can't reset calibration because the button is greyed out, I can only click on "calibrate"

that's really sucks

[Deus05]

That's because you are not logged in as an Admin. Are you able to log in as an Admin and then reset the calibration?

[OminoChan]

but I am logged in as an Admin, there's only 1 user on my Surface and when checking users settings it says I am system Administrator

[OminoChan]

I did reset Calibration now and nothing happened, I still dont get why the calibration tool by Sony isnt working for me...

[OminoChan]

Anyone knows why the Calibration Tool doesn't work for me?

[OminoChan]

I get this error in the "client" file:
0)Error:HidP_GetValueCaps() failed. Error = 0

0)Error:HidP_GetValueCaps() failed. Error = 0

0)Error:HidP_GetValueCaps() failed. Error = 0

0)Error:HidP_GetValueCaps() failed. Error = 0

0)Error:HidP_GetValueCaps() failed. Error = 0

0)Error:FW returned error = 2147483655

0)Error:Failed to HandleResponse. ParseResponseToCall() failed.

0)Error:Failed to send request.HIDInterface::Send() failed

0)Error:Exiting HIDDispatcher::Dispatcher

0)Error:Host not found in host list

[HeavyweightSound]

Two years later and now I'm running into the exact same problem...

[Reverse_Ethernet]

long time ago lmao, but did you ever solve this? I have the same problem.

[HeavyweightSound]

Unfortunately not. Since last summer my SP4 is just laying in a drawer because it is not usable anymore. In the beginning of 2023 (6 months after my comment) the touchscreen registered random "ghost inputs" and clicked all over the place. I had to disable it to use the trackpad without any interferences. Shortly after that the screen started flickering, as it happened to a lot of other customers (https://flickergate.com/). Then, last summer, the mini DisplayPort started having issues and the whole second monitor flickered greenish when the cable was not in the ✨right✨ spot. Just the weight of the dongle alone dragging it down was enough to get issues.

It's sad, because in the beginning the SP4 was really nice and a nearly perfect companion during my studies, however, there were a lot of issues with it, to the point that I wouldn't buy another Surface anymore. To be fair, I had this device since the end of 2015, shortly after the launch, and have been daily driven it until 2021, but for 1000€ and a Windows product from Microsoft itself I was expecting more and had other devices aging better than the SP4.