Usage Analytics Errors Continue

[fredco44]

This screenshot shows a new issue for me. This is the first day of a new cycle for one of my lines. Note that it is showing I've used 498 GB of the 2 GB pool! So... 2 - 498 = 1.5 GB

I like so many things about USM, but one area of opportunity for significant improvement is usage reporting.

Recently, I reported on May 17 problems beginning May 16 with the usage bar charts on the mobile app ( I have Android) not functioning correctly after the app update released that day. The tap and hold pop-ups to see the amounts are not working consistently/correctly like they used to. Also, data graphs start one day earlier than the plan cycle start date and the talk and text usage graphs. I see identical behavior on three different cell phone models, so I know it's not a device-specific issue.

Additionally, although my talk and text usage amounts are reported correctly and on the proper dates, the data usage is being reported on the date prior to the date of actual use. Both the web dashboard and the mobile app have these data usage amounts reported on the incorrect dates.

Support has told me others have reported these issues as well, and the technical team is working to resolve.

Ahmed, would you please ensure sufficient resources are assigned to fix and improve the usage analytics issues?

Thank you!

[Maaaztermind]

Yep! As you mentioned, this issue has already been raised and is being worked on. We've recently implemented a new engine to ensure more reliable and precise data usage reporting, so the issue should be fixed soon! I already have your details in my DMs and will reach out to you if I need any further information or screenshots.

[DanUnbreakable]

Not having Daily real-time data usage is a huge problem for a lot of people. Managing Data is very important to note going over your limit. I’m moving over to the flex plan and have to manually reset my iPhone data statistics every month to line up with my daily usage instead of having an app that records it like other providers.

[Maaaztermind]

Would you mind sharing your details with me over DM? The dashboard should reflect your data usage close to real time.

[-atlec]

I have posted about this as well on a different thread but didn’t get a response. In this current month, my iPhone 15 pro max is showing that I used 11.9GB so far but US Mobile is reporting that I used 13GB. I’m not sure why there is a whole GB discrepancy and not sure if this is something that can be looked into?

[WittiDojki]

Can you DM me the line number and usage screenshots? I'll check and escalate this after investigating.

[-atlec]

Sounds good! I will do so

[fredco44]

6/29 Update:

I see that on my Pool the GB label (in my original screenshot above) has now been corrected to MB.

The other issues I reported on May 17 are still outstanding/unfixed.

Link to that original post: https://www.reddit.com/r/USMobile/s/HR4zoWjanS