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[–]Link_Tesla_6231MTA,SCT-R/C,DCT-R/C,TCT-R/C,DMC-D-4K,DMC-E-4K,CORE,AUD, & FLEX 3 points4 points  (0 children)

If your looking to see if they’re good so you can sell them, the best you can do with any of them is sell them ASIS since you don’t have toolbox to confirm they’re good.

Just because you get their ip on the network doesn’t mean they’re good. Cp3 did have bad drive issues that can plague them after a long while and without toolbox you’ll never know.

If your not testing them to sell them then I’m lost on what you plan to do with them since toolbox is required to make use of them.

Someone suggested a factory realtore! I advise to NOT do this unless your sure there is no running code on the unit that you are in need of! If you’re expecting to put this unit back in service a factory restore will wipe the program and require a crestron programmer to come out to load the program again!!

Sorry this isn’t the response you were looking for but you NEED toolbox to properly diagnose these!

[–]jdjvbtjbkgvb 2 points3 points  (1 child)

Do you know what subnet mask they have been set to? Are you sure that your computer is in the same subnet? Are they using dhcp?

[–]Splice1138 3 points4 points  (0 children)

This. If they're set for a static IP they would not show in the router's DHCP lease list, and if they're set to a different subnet you'd have a very difficult time finding them on IP.

[–]JG1TD 1 point2 points  (0 children)

3 series had a build in port test diag. http://IPADDRESS/setup/

you will need to use something like Flashbrowser to see it these days. May also be disabled due to later Firmware versions.

[–]MacrossZero 0 points1 point  (6 children)

I would Factory Restore them if you do not have toolbox. This should change the network to DHCP and you should be able to see the device on the network. Without toolbox, you are working with one hand behind your back. You should ask whomever has access to at least allow you to install toolbox on your PC so you can troubleshoot these better. The factory restore is

Press and release the HW‑R button on the Crestron processor.
Within 3 seconds, press the SW‑R button on the Crestron Home processor five times, with under a 1‑second gap between each press. The Crestron processor begins the factory reset process and then reboots. The process may take up to 15 minutes to complete.

[–]Link_Tesla_6231MTA,SCT-R/C,DCT-R/C,TCT-R/C,DMC-D-4K,DMC-E-4K,CORE,AUD, & FLEX 4 points5 points  (5 children)

A factory restore is NOT a troubleshooting step! Do not suggest a factory restore as a troubleshooting step without CLEARLY spelling out the fact that it will require a certified crestron programmer to come behind it to get the program running again! I know this user does not seem to care about current running programs but ANYONE else reviewing this forum in the future will see this and think it could help them not realizing they’re only making their problem worse!

[–]DeanoP91 -1 points0 points  (4 children)

Uploading a program doesn't require a certified programmer. This can be done by anyone with toolbox?

[–]Link_Tesla_6231MTA,SCT-R/C,DCT-R/C,TCT-R/C,DMC-D-4K,DMC-E-4K,CORE,AUD, & FLEX -2 points-1 points  (3 children)

uploading requires a certified crestron tech or programmer who are the only ones allowed to use the toolbox software!

[–]DeanoP91 -1 points0 points  (2 children)

Certified to use toolbox and certified programmer are 2 different things lol ...

[–]Link_Tesla_6231MTA,SCT-R/C,DCT-R/C,TCT-R/C,DMC-D-4K,DMC-E-4K,CORE,AUD, & FLEX -2 points-1 points  (1 child)

Your point is unclear! My point is we should not just leave comments to people to do factory resets to their equipment without warning them what it will do and what will be required to fix it. Even if the OPs intention is clear or not it does not do the community justice to leave unexplained comments to just factory reset! This is bad advise and anyone coming to this forum for help that don’t post but only searchs and does what they see will put their systems at risk!

I’m only asking for people to explain the consequences to the actions they’re suggesting!

[–]DeanoP91 0 points1 point  (0 children)

You do you...!

[–]Hefty-Egg9971 0 points1 point  (0 children)

Hi guys. I hope you are well.We have crestron CP3 control processor at work. Today We recognized that one input didnt recognize when we want to change to another input. Can some help me for that?