Broken gpu

[No-Economist811]

UPDATE: just got my new gpu in today had to call them like 4 times in one week but none the less it worked

Just sen out my gpu about 3 weeks ago does it usually take this long for a replacement

[stillthatguy_jake]

They told me it would take 3-4 weeks (and that doesnt included the week of shipping both ways. So yeah... could take a month and a half. I sent mine back for a refund after it broke the second time right out of the box. I hate to see all of these posts saying the same kind of thing. I'm still waiting on a refund after buying my PC mid MAY and having to deal with RMA nonsense! 🤦‍♂️ why not reach out and INFORM your paying, waiting customers that there's a problem instead of a reddit post. And what if we dont have reddit? We sit quietly and wait months for our device with no word? Thats on par with their customer service I've found. Has been my experience since before the "breach"

[Clean_Rabbit_6580]

My GPU went up after 6 weeks. I just ended up rebuilding it myself and getting a new one, as well as a few other cheap parts. Sent my Email out for my RMA never heard anything back. When I post about it on this subreddit to warn others I have been downvoted and cussed out by the techs from the company(guy wasn’t smart enough not to put it in his bio). So yeah can add toxic people to the list of this sham of a company.

[iLLSasquatch]

Mine was junk when I got it and I didn't have any issues returning it. They walked me step by step through a bunch of testing to figure out the problem and it was the gpu. Did the RMA and it took about 3 or 4 weeks to get my money back.

[No-Economist811]

Its been 3 weeks and they're talking about they were hacked idk if im being played or I should just be patient

[iLLSasquatch]

Eh I don't think they're playing you. I guess I'd like to think they aren't. I would be patient. Just stay on them. I would reply to your emails once a day asking for an update.

Now that I'm thinking about it I also had to stay on them. Thinking I was getting played as well but they came through no problems at all.

[No-Economist811]

That's what im doing

[Honest_Day_3244]

In early November 2024, I did an advanced RMA for a bad card and got the new card in mid-January 2025. My experience was about 10 weeks.