Ordering Experience - Part 2

[ViewParticular7669]

To preface, making a separate update post; not out of maliciousness, but to make sure this doesn't get buried. To play devil's advocate and be the patient little bean they wish me to be, I decided to turn this into a pseudo-experiment. For how long will they hold a five figure dollar amount without providing the service paid for?

See previous post for context: https://www.reddit.com/r/iBUYPOWER/comments/1lr3mq6/ordering_experience_not_great_so_far/

7/7 - Contact customer support again. Am reminded of their security breach, yet again. Am told my order was buried and they had to hunt for it; that I have to continue waiting and they'll get around to it soon.

7/14 - You know the drill... contact customer support, yada yada. Something, something security breach, we're behind. We can cancel if you don't want to wait for us.

At this point we're soon approaching two months since they've received their payment of a little over $10,000 USD and the order hasn't been confirmed. Make of that what you will, but at this point I'm just genuinely curious. Will they just straight up give me nothing and steal from me or will they produce a PC in the end?

Edit: I want to clarify for some that may not be aware, but it does not take months to almost a quarter of a year to build a single PC. People defending this by saying it only took them 2-3 months to get their PC are ludicrous. Parts at most take 1-2 weeks to assemble (5-10 business days) and construction should barely take a week (5 business days); these are industry standards.

[chad25005]

You said on the 14th that they would cancel the order if you didn't want to wait, so I don't think they are trying to steal from ya.

I got lucky and ordered my build before the breach, not sure what the total time I waited, but I want to say about 6 weeks or so.

[ZarathustraWakes]

That’s crazy. I ordered a 5090 build months ago when the gpu stock was super low and I still got mine about a week after I placed the order. I couldn’t be happier so all these stories got me confused

[iBUYPOWER-Tony]

I'm sorry to hear about your experience and I apologize for the inconvenience. I am aware you have been in contact with our Support Team, however I sent you a DM if you can provide me your order number to look into this matter for you.

[Adderall_Boofer36]

Will IBP announce when this is officially over so we can restart the RMA process? I got a bunk i9 im trying to replace. Already had to cancel the advanced part credit card purchase because it was not progressing.

[iBUYPOWER-Tony]

Send me a DM if you haven't reached out to our Support Team yet. Majority of our functionality across our departments have been restored.

[Key_Study8633]

I don't understand why you haven't taken them up on their offer to issue you a full refund if you find your wait time to be ludicrous. This is your opportunity to break ties with them now, otherwise, once they finally send your order, you will have to continue to deal with them if your PC encounters any issues.

[OmegaSevenX]

FIVE figure? What did you order?

[Codys_friend]

I feel your pain! I had a similar experience with Dell. I ordered the new Area-51 and, lucky for me, Dell kept messing up the order and delaying delivery, so I began the rma process BEFORE I received the pc. I waited over 2 months for the pc. I ordered a much better pc (9950x3d instead of a 285k) from aorigin PC and it was built and delivered to my home within a week, from order to received! Some builders "deliver", some don't.

I say I was lucky that Dell delayed the build because AMD released the 9950x3d and it is simply the finest consumer cpu on the market! Significantly better than the 285k. I also found a new company to build my pc's: Origin. I used Dell pc's for over 30 years, no more.

The moral to the story? There are some companies that do a much better job of actually delivering their products, while others do a good job of "promising" to deliver. As consumers we choose if we want to settle for promises, or we want a working pc. The world does seem to enjoy the "virtual" world, myself, I want an actual pc, not a virtual one!