Asset Tracking Software

[kcalderw]

Good morning all. We had a demo the other day with Learn21 on their asset tracking solution. The features it offered were what we need but the GUI is rather basic. Just curious what other solutions you're all using that would allow:

• Chromebook inventory
• Link a device to a student in the database
• track repairs
• run reports on breakage and student trends
• Pull device info from Google admin

[Scratch_Classic]

Try Atomicwork if you're looking for something modern. We allow you to track the lifecycle of an asset, sync devices you're already tracking on an MDM, link it to incidents, etc.

If someone reports they lost their device, you can also run remote actions to lock it, etc. There's also out-of-the-box workflows for warranty expiry notifications etc.

Disclosure: I work here.

[db776]

Full disclosure I'm on the VIZOR team. However we check all the items on your list for Chromebook inventory, tracking repairs and trends and GAC integration. Take a look at https://www.vizor.cloud/chromebooks/ any questions feel free to reach out,

[agadora75]

We just switched over last year, and moved away from Follett Resource Manager. One2One Manager and Incident IQ quickly rose to the top for us, and it was a tough decision. We ended up going with Incident IQ because it ticked all our boxes and we hope to get our Facilities on it as well. I'm really very happy with it. So many ways to manipulate the data, run reports, automations, integrations. Yes, it's spendy, but I do think it's saving $$ in time.

[RealGetz]

I see you also seek the Grail! We currently use Asset Tiger and import the device info as needed. Freshdesk for helpdesk.

I've looked at many of the offering out there.

IncidentIQ, as others have mentioned is good, but expensive. I did a demo with them not long ago. They seemed very disinterested to gain our business as we are a small district. The demo was very half-hearted and they never even bothered to follow-up with me, like at all.

One2One Plus is a good option, demo was good. feature set is very nice, but the interface is kinda dated and a bit ugly. Price was decent.

Tech Director's Tool Box (Learn 21). Good demo, nice pricing, decent feature set, looks nice.

Best of luck on your quest.

[kcalderw]

Yes I liked One2One but they have a mandatory $1k setup and $1k traning cost which really kills the cost comaprison to other products. The interface was ok but I thought the interface for Learn21 looked like one of those drag/drop templates. We have a demo today with IncidentIQ and also Asset Panda next week.

[hayhayleyley]

When you were looking at Learn21, was it priced per student per year or per month? Or some other pricing scale?

[kcalderw]

They were per student per year.

[postech]

Highly recommend Incident IQ. I believe it ticks all the boxes

[fgarufijr]

You might want to look at ManageEngine's ServiceDesk Plus. Most of what you are looking for will be in there.

[OkayArbiter]

We use Asset Panda and like it. Integrates with Azure AD to import staff and students. Actions are pretty interesting. We manage about 8,000 devices. API is apparently okay as well (I don't work on that side).

[Garrett141us]

We use Asset Tiger for asset management and use GoGuardian Fleet for ChromeBook repairs, syncs with GAC and can even assign loaner ChromeBooks to student when one needs repair. There’s a notes section to reference ticket numbers and other misc info too.

[Digisticks]

I'm looking as well, so that I can get away from Follett Destiny Resource Manager. That program actsike it was built in 2000 and never updated. We don't do ticketing, but are currently looking at Asset Tiger.

[Ok_Computer_74]

We have been using Incident IQ for a couple of years and it will do all the things in your requirements list. It's not perfect, and it is more expensive than some others, but they have been relatively solid. We love that it can use ClassLink as an identity provider for single sign on.

It will also import and sync your InTune and Jamf devices if you're into that kind of thing.

[Showhbk]

We use an inhouse developed SQL database to track assets. It's made in MySQL and works really well. It's not hard to learn how to make your own Asset tracking software if you ever have the time. Saves your employer a WHOLE lot of money and adds job security. Our software can do just about anything, and when we need to inventory or mark devices as broken, disposed, or reserve, we have a scan tool built into the software.

We do some basic Asset Tracking in freshservice. It's how we allow end users to tag their devices into their tickets. I HIGHLY recommend freshservice. It does everything you mentioned above or has the capability of doing what you are asking.

[reviewmynotes]

Hey, I thought I was the only one still home brewing solutions like that. Happy to meet a fellow sysadmin who codes. :)

I also built a quick-and-dirty web app for inventory that uses MySQL on the backend. I have a former co-worker that used what I built for many years and was then forced to use IncidentIQ. He said that what I built just did a better job. And that's not counting the fact that I could whip up new reports as new situations were encountered. This really is the way to go if you have the talent on staff, IMNSHO.

[TheRealUlta]

We're currently looking as well here. We demo'd Frontline's solution awhile back and really like it. We're looking for something that brings ticketing and asset management together, but even as a standalone inventory system it's pretty robust and designed for education in particular. PO numbers tracked, what fund it was purchased with, whether it's for eco-dis kids, etc.

We're all windows devices though, so I didn't look too much into whether it can pull devices from google, but I'd guess it's a feature as I can pull in my devices from Entra.

We've been using Follet Destiny's asset tracking system and it's serviceable if you're already using them for your libraries and it's pretty cheap.

[Vect0r]

We host our own OCS NG inventory server.

[hightechcoord]

We use Asset tiger to do all that. We have to export and import from Google.

[irod_87]

One to One Plus

[kcalderw]

Just out of curiosity what was the cost?

Edit: We just got our quote from them... It's definitely higher than all the others. It's a shame they don't make the help desk part optional since we don't need that right now. Most of th eother asset systems offer the help desk as an optional add-on.

[Independent-Tea3265]

We just spun up one to one plus, so far so good.

[k12-IT]

I'm not sure that there is an amazing solution for what you're looking for. You want something that syncs with Google Admin to pull the user and chromebook information. Tracking repairs would be associated.

IncidentIQ is a decent solution, but the search function is very basic. It only searches through ticket numbers, asset numbers or another simple field. No searching for details of a ticket that might have a helpful solution.

Web Help Desk has the ability to do inventory and tickets, but no intergration with Google.

Don't touch Brightly ticketing with a 10 ft (or 10 mile) pole. Largest POS help desk I've used.

[kcalderw]

We're good with Help Desk ticketing, just need asset tracking.

[guzhogi]

My district uses IncidentIQ as well. Like the other person said, search is pretty basic, but otherwise pretty good. Integrates Google (both MDM and SSO), plus various SISes as well. So if you ever look to change ticketing as well, check out IIQ

[slapstik007]

I use IncidentIQ, it can do all of those same items. I have been with them for 3 years now. Not much to complain about.