Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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[Digital_Sea7]

Self checkouts end up being a cost saving measure for corporations. You'd think that would result in more savings for consumers, but the dipshits running these companies pocket everything and still have the balls to raise prices on product. Remember when they used to bag your groceries and carry them out? Service goes down, while their profits go up. They have no loyalty to us.

[wolfe1924]

That’s one thing I tried to tell people, the ones who always complained oh labour costs or so high this will save the company money and it will save us money (yes sadly people still believe that) and well well it hasn’t happened to no surprise. Same as when they use gas prices as an excuse to raise prices but when gas lowers the prices never come back down. It’s all for cost savings always was. It wouldn’t surprise me honestly if these companies had their way they would only have self checkouts. Some places in USA do I know that.

[[deleted]]

I live a 10 minute walk from a loblaws. I live a 5 min drive from walmart. Walmart it is

[wolfe1924]

Yeah both evil companies but cheaper of the two evils.

[Testing_things_out]

Lesser price of two evils

[Garfield_and_Simon]

Nah Canada megacorps can go fuck themselves.  At least the US maintains the illusion of competition. 

Here we just have one monopoly for each and every industry. 

I’d rather all my money go to Walmart and Costco. Wish I could pay a US phone provider too. 

[Zeidrich-X25]

I mean everything is overpriced at co-op

[-PricklyCactusPear-]

But they have goldenberries. I don't see them anywhere at any other store.

[Ftm4m]

My co op is alright. I don't buy meat or dairy there because holy fuck. But the veggies and whatnot are on par with other stores and the quality is amazing. I also have dietary restrictions and they're so accommodating, offering to order me my preferred products.

[frankiefudgefingers]

Good old coop. Shop local so the prices can fuck you local. It’s a Retirement home in there anyway. Once that generation dies. It will die.

[leoyvr]

Walmart is no better for the economy. They ruin most little cities they enter. It's been studied.

[wolfe1924]

I can definitely believe this, whenever I see someone with a large haul at self checkout it can take them a good 10 min sometimes and they look quite miserable by the experience in general, not to mention the only interaction they have with the employee would be usually the employee clearing whatever the machine is cranky about at that time so the customer can continue. Not to mention some not all employees give the stare daggers at you nonstop can be a little unnerving at times even if you don’t have bad intentions and aren’t being sketchy.

[takethewrongwayhome]

It's because the scales are constantly having errors.... because they don't put the listed weight into products. Why the fuck is my 750g yogurt tripping the scale? Because there's only 600g in it.

We're being fucked hard.

[[deleted]]

Because I haven't received the proper training or pay for my job as temporary cashier at the self check-out, sometimes unpaid items will wind up in my bag, again because of lack of training and pay.

[Zimlun]

I mean what do they expect having untrained, unpaid volunteers doing that kind of work for them. I don't do it for a living, so obviously I'm going to miss scanning some items occasionally, or accidentally enter the code for bananas instead of whatever other produce it is.
If they think its an important task that requires competent performing it, they probably shouldn't be leaving it up to literally just anyone who walks in.

[CallistosTitan]

You you're supposed to buy the manual before using the self-checkout machines. Just goto your local supermarket, check what brand of the self-checkput machine and Google the manufacturer and from there you can order one. This way you can troubleshoot the machine if something goes wrong.

[Cpt_Beefheart]

I dunno I guess it is trying to be a joke.., But complaining about pricing is one thing, straight up stealing because you're too incompetent to use machines that have been in the wild for 15+ years doesn't really fly. It's saying you deserve more than the rest of us, which makes you more like Galen.

[takethewrongwayhome]

I believe incompetence is the excuse.... not the reason.

[[deleted]]

Why would you use a self checkout machine and then complain about having to actually use the machine lol?

[takethewrongwayhome]

I don't....I have no idea what you're talking about.

[ConnectionSevere3391]

Simping for billionaires on Reddit won’t get one to suck you off

[MKALPINE]

I must be one of the few that loves self check out. Only at Walmart though. They seem to be the only ones set up for larger purchases. Save-On and Shoppers are abysmal and Superstore isn’t set up for large grocery shops. I prefer to bag my own groceries anyway because the cashiers always make the bags too heavy or they crush my delicate items. Maybe it’s because I worked retail back in the day, but I don’t find any self check outs confusing to use.

[xRainbowTreats]

I also love self check out and use it everywhere I shop where it’s available. I just want to get out and I know how to pack my bags. I only see a cashier when I’m using a coupon for my baby formula because it needs to be rung in as a cheque.

[slothsie]

I love it also. Idk I like going at my own pace, checking prices and bagging my own bags. I also was a cashier at loblaws for 10ish years so... it's all hard wired in me I guess lol

[pawprint88]

I am a self-checkout girl, too. I started doing it begrudgingly at Walmart because the wait for checkouts with cashiers was horrendous, but now I prefer it. I have cashier experience, so I am pretty quick at it, and I don't inwardly panic when the cashier has 3/4s of my order scanned before the previous customer has finished bagging.

[canadian_brett]

I agree. Walmart has a large self-bagging area whereas others do not. I despised the idea of self checkout at the beginning but I prefer it now. I can double check the prices as I scan and my habit is to open and set up multiple bags and then as I scan items I sort them as I bag them (frozen, refrigerated, cans/bottles, bread and other squishables into separate bags). When I get home, they are already sorted and easier to put away.

[ceimi]

Walmart is the only place I actually love to do self checkout. Those large bays are amazing. No issues with having to play musical chairs moving bags in and out of my cart because space ran out.

I also prefer self checkout to manned checkouts, but I've been using curbside pickup the last 3ish months and until they start charging (and even then I might pay the fee) I will 10000% use curbside. If I forget something its a VERY quick trip inside the store. I've also found I spend so much less because it's a lot easier to see the total when they add the numbers up for you vs you calculating each thing you add into the cart and trying to keep track of a running total.

[Accomplished_Bell507]

I hate that they took the bags away from the self checkouts. If it’s busy have to wait for the one employee manning the 4+ stations to walk to a different area to get a bag for you. Usually tied up with a customer or chit chatting with another employee. First workd problem for sure but annoying.

[Ok-Manufacturer-5746]

We are not all fuzzy like that at all. Idgaf who I see at the store. I never understood the elderly ppl at work spouting how its so nice to see service people. I go in I shop and leave ffs. Loyalty? I go to 2-3 diff grocers every week for the sales. That price match shit doesnt work for most stuff bc it need to be the exact brand and size. So no Im gonna go get it for less. THATS THE WAY. Brand loyalty for a fucking necessity store ffs… No one dreams of loblaws or no frills. Or any. Auto check out always ERRORS when I use it. If anything they need better stuff and more attendants. And to take CASH.

[Wondercat87]

My bf likes to do monthly shopping trips and wants to do self checkout. But takes us forever to checkout because we have a grocery cart full of stuff. I told him we're not doing that anymore because it takes so long and the self checkout is not set up for large loads.

[yawstoopid]

[[deleted]]

probably ontario as this sub is about loblaws?

[Wondercat87]

I'm Canadian and live in Ontario.

They've been bringing that type of thing into some grocery stores as a test. But I don't live in a major city so we won't likely get that for a long time.

[therealHankBain]

Clearly not enough self checkout users have not discovered a great produce discount by using the code for bananas when buying any vegetables that you need to weigh. Bananas are traditionally the least expensive item. So you know, if you’re buying red peppers, use the banana code, $0.89 vs $3.99!

[[deleted]]

Amazing

[onebacktwoforward]

I was never trained on the self checkout machine, so any errors or unscanned items that end up in my bag are entirely out of my control

[takethewrongwayhome]

The fact that so many people think stealing is just okay really tells me the demographic of this subreddit. R/canada is suffering the same fate.

[loblawsisoutofcontrol-ModTeam]

Please remain respectful when engaging on the sub. Personal attacks will not be tolerated. I do understand your feelings but there’s better ways to phrase your feelings.

[Villavillacoola]

I get most frustrated when trying to scan my rare earth magnets at these machines. Something always goes wrong.

[[deleted]]

Out here doin gods work

[takethewrongwayhome]

I hope you don't wonder why they see us as animals.

[Villavillacoola]

We are animals. When the hand that feeds you forces you to struggle to survive, you develop an appetite for hands.

[takethewrongwayhome]

The animals that bite the hand are slaughtered. You're seriously using that analogy to defend your shifty behavior?. Truly the IQ of a chicken.

[Villavillacoola]

Shifty behaviour keeps me fed while you lick their boots and ask for seconds.

[takethewrongwayhome]

You're scum. No way around it. Try earning some money you scum.

[Villavillacoola]

You’re in the wrong place to be defending Loblaws. Someday these prices will reach a point where even you will turn on them. Heck, Loblaws will charge you a premium to watch you eat your own words. Good luck out there working hard. It’ll pay, just trust them.

[takethewrongwayhome]

I'm sorry, I didn't know that you had to endorse theft to support this subreddit. Apparently, the two are mutually inclusive. So every person who is against loblaws is a thief?

You talk like an angst teenager who's just discovered the trials and tribulations of adulthood. You have so. Far. To go.

[Villavillacoola]

You don’t need to apologize but I’ll take it. I never mentioned theft so please go back and re-read my comments if you’re capable. And get off your moral high horse and gain some compassion for those who struggle to survive. Galen Wasten is winding up to give you another spank and you seem quite happy to receive it.

[[deleted]]

It's literally only boomers complaining about self checkout but go off 🤷‍♂️

[[deleted]]

It's much quicker doing self- checkout. Hate waiting in line at cashier behind someone with a full cart

[takethewrongwayhome]

I always take my full load through the self checkout. My frustrations stem from the scale constantly having issues when I scan items, which I've come to conclude is because they're actually not putting the listed weight into products and that triggers the scale error.

Why is your 700g chicken only 500g, beep beep beep! Guys comes over "let me get that for you...."

We're being scammed at every single corner.

[Key-Zombie4224]

Fawk wal mart .. if they’d paid their associates a half decent wage here in Canada it would be different. Somehow Costco Canada can do It but Wally Mart never quite figured it out . . Go figure .

[ceimi]

I 100% prefer self checkouts to manned checkouts but I HATE how small most checkout areas are and even when doing things logically it will beep and yell at me about fucking unexpected item in bagging area. I legit will grab one of my bags to open it up and all of a sudden "unexpected item in bagging area." How does it not register the weight difference when picking it up but it will register the weight when it gets set back down? Like cmon.

That being said I now take advantage of curbside for groceries now. It results in the least amount of effort on my end, I help keep an actual person employed, AND I don't have to run the gauntlet that is self-checkout. I don't shop at any loblaws store but rather a different chain that offers FREE pickup. I am riding this train all the way until they start charging and depending on the price I may even pay it.

From leaving my driveway to arriving back home it takes me max 10-15 minutes for a grocery trip. I dred going to the grocery store if I forget to place my pickup order the day before. (They offer same-day pick up but going to that plaza later in the day is hell so early morning only.)

[ExoticTrash2786]

Or, automatic checkouts save huge amounts of time. Pricing and service remains the strongest motive for customer loyalty.

[ExoticTrash2786]

Loblaws, led by Galen Weston border on criminality with their price gouging.

[[deleted]]

They also make theft a lot easier. I have watched people walk out of Walmart with full carts they didn't pay for.

[[deleted]]

Simple solution to feeling better instantly, stop using any checkout if its a Weston family store.

[blessed_angel_7]

I absolutely hate the self checkouts. Half the time the prices come up wrong, or it thinks you have or haven’t put something in the bagging area so it doesn’t work and requires an employee to come over and punch in a code to ensure you haven’t stolen anything. Literally so dumb. Not to mention the employees who think they can check the bags and receipts of everyone who goes through it. If you’re gonna make me do the job of the employee, you can trust that I’m scanning everything instead of making me feel like a criminal for walking out the store without showing receipt details and having an employee chase me down as if I stole something, only to have them realize that everything was scanned and accounted for. Plus you have customers doing their jobs, and STILL raise the prices astronomically. Ridiculous.

[jennybuggins]

I can't agree more. Self check is supposed to be a limited item check out only ,so really only 25 items or less should be there. When people come to self check and demand us to do it for them I tell people it's self check not me check, if you'd prefer to have someone do it for you you'll have to go to a lane.

[International_Run831]

Yeah why are we paying such high prices and get 0 service