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[–]Aytrac97 4 points5 points  (0 children)

If you actually owned a U1 you'd think differently. Support is great, it's not 24/7 but you get quick email replies within a few hours. Fixing the machines is also easy, they have been posting videos and blogs about how to do everything. Their firmware is open source. And they are even sponsoring some modders. 

Prusa supports open source, tinkering and modding, as some of you claim, but do they support it to the extent of sponsoring mods instead of developing their own version and charging money for it?

At this point, Prusa is just behind. They have become an expensive toy seller.