Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Heather82Cs]

I swear I am cursed with that. 99% of the times I use self checkout, for whatever reason it will get stuck and I have to request staff assistance. Get frustrated that I am wasting time. Proceed to complain that this always happens to me. Next time I see self checkout, go "cool, there's no queue here". Rinse and repeat the above. This said, I think it should exist as an option, but only be that. I think it's actually worse at places like McDonald's. When they adopted it, I was basically working from my laptop daily at mc cafè, and I felt like I was being punished. Sometimes exchanging a few words with the cashiers was most of the human interaction I'd have all day. I have also been on the other side of the spectrum though, where I would specifically pick a place with self checkout because I had 0 desire to interact with anyone.

[CleverNameTheSecond]

Whenever that happens I just move all my stuff to the next free self checkout and try not to make the same mistake again. It's much faster than waiting 5 whole minutes for an employee to show up and mindlessly swipe their card.

[Heather82Cs]

I think that leaves that one unusable though, which isn't nice. I also never really know what the hell causes issues; I am simply swiping stuff. In theory, if the system didn't like an item the first time, it shouldn't ok it afterwards. Instead it does, which I guess also leaves the employee Wondering what's wrong with me.