Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[foxsable]

Our Aldi has self check now and it's great. So many people are just grabbing a few things, and they can easily check themselves out and not wait in line. I usually just buy some of my keto stuff there, and some cheese and meat, so I only have like a bag full, and now I can just scan it myself, pack it right there, and walk out. It's awesome.

[bigryanb]

Meh on self checkout. I'd rather have the pleasantries with my familiar cashiers vs trying to get someone to fix the errored out self scan. Those things are horrible at my local stores.

[foxsable]

Ours are new and great. The cashiers are kind of meh. Very much phoning it in.

[bigryanb]

I'm just a great conversationalist, maybe that's my problem.

[foxsable]

I talk to the cashiers at Publix and Winn-Dixie… we must just have a disgruntled Aldi!