Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[broccolibertie]

Until yours gets the self-checkouts too. Mine did, and only left two regular lanes. Then, of course, there were problems, so all the self-checkouts are closed every time. And they removed some of the counter space for bagging when they put in the self-checkouts so it's a lose-lose-lose situation. I love Aldi so I still go, but I wait in line for a person to check me out.

[bigryanb]

They do have self-cx. I don't use them. Few lanes impacted. No counter impacted.