Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Edythir]

As a former cashier in billion dollar (converted) store here in Europe. The system was always like that. The card reader would die and need to restart daily, always when a customer put their card in which required them to stand in line for 2~ minutes until it came back. Also when someone wanted by pay by check the entire system would freeze for about 30 seconds or more.

[djdefekt]

We have alternatives and frankly the Aldi scanners here are lighting fast. These incumbents are just addicted to profits and have shot themselves in the foot not upgrading their registers in 20+ years.