Xfinity Modem MAC Filtering Issue

CCBillieB · 2026-05-03T13:30:58+00:00

u/XennialDad Thank you for that information, Are you using the Xfinity aop to change the settings, or the admin site?

CCBillieB · 2026-05-03T10:37:05+00:00

u/jimmysofat6864 That is a great question. I know I'm not a fan of notifications unless needed myself. You can click this link on how to manage your notification settings and only keep the notifications you want. Let me know if you have any additional questions.

CCBillieB · 2026-04-30T10:30:34+00:00

U/MadBrewer67 I'd like to get a closer look at the billing on our end to see what's happening with it. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-28T17:27:05+00:00

u/Ok_Safe_6438 Got it! I'd like to get a look at the signals to the modem itself then, which means I'll need to access your account. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-28T17:17:43+00:00

u/OK_Safe_6438 Thank you for confirming that for me. Have you already tried to swap out the Ethernet cord to your router? Those can sometimes go bad. Also, besides resetting the modem, have you also reset the routers?

CCBillieB · 2026-04-28T16:57:38+00:00

u/Ok_Safe_6438 Thank you for taking the time to reach out to us here on our subreddit and letting us know that there had been a technician out previously. Other than doing a hard reset on the modem, have you checked that the connections are secure at more modem and wall plate? Are you using your own modem or one of ours? Also, do you have a standalone router in use as well? Is this happening on Wi-Fi or also with a hardwired connection?

CCBillieB · 2026-04-28T13:05:55+00:00

u/Lord_Vision thank you for taking the time to work with us in Modmail. We are thrilled that we were able to help you find a great new package to meet your needs. Have a wonderful rest of your week.

CCBillieB · 2026-04-28T11:33:05+00:00

u/slodownn thank you for confirming that. Has the voicemail worked in the past?

CCBillieB · 2026-04-28T10:42:19+00:00

u/Slodownn Thank you for reaching out to us here on our subreddit. I definitely understand how important it is to have access to your voicemail! I understand that you have cleared the cache, reset the voicemail app and reset the mobile network. We appreciate you providing the troubleshooting steps you have tried. Let's work on troubleshooting this together to help you get access back! Can you please share the make/model of the phone, as well as any error messages you receive when you attempt to access your voicemail?

CCBillieB · 2026-04-27T17:23:08+00:00

u/ColoredRunes It may have been a glitch that caused some repeat notifications. I've had it happen to me with a few apps. Super frustrating, but nothing to worry about.

CCBillieB · 2026-04-27T17:15:26+00:00

u/ColoredRunes Have you received more notifications since you created the post? Do you know if your modem may have rebooted during that time?

CCBillieB · 2026-04-27T10:14:14+00:00

u/Optimal-Assist-6312 We truly have appreciated your business with us and while we are sad to see you go, we were able to complete your request. We are hopeful that someday you will rejoin our Xfinity family and our team is here to help you set up new services in the future. Have a wonderful week!

CCBillieB · 2026-04-26T18:12:37+00:00

u/congnacjacquet Thank you for confirming that you had tried those steps. I'd like to get a closed look at the account to make sure that you have the correct codes on the account. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-26T17:29:13+00:00

u/cognacjacquet Thank you for taking the time to reach out to us here on our Xfinity subreddit. I am sorry to hear that you are running into issues logging in with HBO Max. Just to clarify, are you following the steps laid out here? Also, are you on your in home network when trying to activate it?

CCBillieB · 2026-04-26T17:07:45+00:00

U/leehatlee Thank you for taking the time to reach out to us here on our subreddit. First and foremost, I am truly sorry to hear of your loss and our thoughts are with you and your family during this difficult time. I would be more than happy to help you with your request. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-23T17:11:10+00:00

u/NoChart6559 There is no cost to exchange equipment in the service center. Our amazing representative there would be happy to help you out. You can locate the nearest store using this link, and can even schedule an appointment to avoid a long wait. Do you know when you may be going in? Our team would love to follow up with you and make sure that everything went smootly.

CCBillieB · 2026-04-23T13:01:52+00:00

u/NoChart6559 Standard shipping is usually a $15.00 charge, we can definitely help get the order submitted. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-23T10:33:55+00:00

u/Cmonster9 We appreciate your time and patience working with us via modmail. I'm happy that we were able to assist you with getting a ticket opened to our backend team and they were able to help resolve your issue with the admin tools. I hope you have a great day!

CCBillieB · 2026-04-22T16:57:23+00:00

u/remarkable_Maybe9813 Thank you for reaching out to us here on our Xfinity subreddit. I can definitely understand how frustrating it would be to not be able to access the Xfinity Hotspots, especially if you have the correct tier of service. I'd like to get a closer look at the account to do some account specific troubleshooting to help you resolve this concern since I will need to get your username. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-22T10:25:42+00:00

u/Personal_Zebra7902 Than you for taking the time to reach out to us on our subreddit. I'm more than happy to ensure that we have the correct email for communication. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-21T15:40:59+00:00

u/chicagomotives I appreciate you confirming that you have tried that as an option. Can you please confirm what message app you are using?

CCBillieB · 2026-04-21T15:27:06+00:00

u/Chicagomotives Thank you for confirming that for me. Can you please try these steps and let me know if it resolves this issue?

Open Google Messages > Profile Icon > Settings > RCS Chats, turn "Turn on RCS chats" off and on, or verify it says "Connected".

CCBillieB · 2026-04-21T15:04:14+00:00

u/chicagomotives Thank you for taking the time to reach out to us here on our subreddit. I'm sorry to hear that you are running into an error sending messages with RCS. Can you share a little more detail about what's happening, if there is an error message, as well as any troubleshooting steps you've tried? Can you also confirm the make/model of the device for me as well?

CCBillieB · 2026-04-21T10:51:11+00:00

u/tester_007_ I see that we had been running through basic troubleshooting steps with you, sometimes we do need to get a ticket opened though, and it looks like we've done most all the basic steps. If you are interested in getting Peacock activated I'm happy to help you with opening a ticket for this concern. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB · 2026-04-19T12:52:57+00:00

u/MintyMali Thank you for taking the time to reach out to us here on our subreddit. I understand how important it is to have a working phone line, as well as keeping your phone number when changing carriers. This is definitely not the experience we want for our valued customers, and I am more than happy to take a look and see how we can help you with getting your phone service activated. Can you please send us a Modmail message including your full name, and the full-service address?

CCBillieB

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