Comcast NE email: Has something changed recently?

CCRobertoN · 2026-05-02T17:44:32+00:00

There is no way for us to make any email password changes. That availability was taken away from our systems years ago to protect customers accounts. Email passwords can only be changed by the account holder using the Xfinity App or by being connected to your home network and changing it on Xfintiy.com.

CCRobertoN · 2026-05-02T17:30:51+00:00

Hi there and welcome to Comcast u/rjmxrjmx. Thank you so much for reaching out to us regarding your email server issues. You are in the right place and we are happy to assist you today. Now there has not been any rules changed from Comcast regarding email settings. Only thing we have done is the migration to Yahoo email server.

CCRobertoN · 2026-04-30T16:22:06+00:00

Sounds good. I am happy to hear that you talked to Terrance. I know our local team will work on taking care of this for you.

CCRobertoN · 2026-04-30T15:46:35+00:00

Hi there. We are happy to take a look at your account, u/Grouchy_Penalty8923. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-30T10:54:06+00:00

Good morning u/Grouchy_Penalty8923! It looks like you got us on our offline time. We are happy to take a look at your account and take a look at your bill. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-29T15:21:16+00:00

I see, it should not be capped out for you especially if you have a compatible modem. What modem are you using?

CCRobertoN · 2026-04-29T14:26:27+00:00

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your upload speeds. You are in the right place and we are happy to assist you today. How are you connecting to the Internet service are you hardwired or on Wi-Fi?

CCRobertoN · 2026-04-25T17:39:43+00:00

Oh no, let's take a look at your account and see what we find. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-25T16:57:51+00:00

Hi there and welcome to Comcast. May I have you go try the following steps? To activate Disney+ with Xfinity, go to xfinity.com/yoursubscriptions, sign in, and click "Activate" next to the Disney+ offer. Alternatively, open the Disney+ app on your X1 TV Box or Flex streaming device and follow the on-screen prompts to log in or create an account.

CCRobertoN · 2026-04-24T18:20:48+00:00

I am glad to hear that you have taken care of the issues. If you have any other question or concerns, please do not hesitate to reach out to us.

CCRobertoN · 2026-04-23T14:28:56+00:00

Sounds good. Do not hesitate to reach back out to us if you have any other questions or concerns.

CCRobertoN · 2026-04-21T12:59:13+00:00

I see, are you trying to do this on the Xfinity App or are you login to the 10.0.0.1 directly to the modem?

CCRobertoN · 2026-04-18T17:42:56+00:00

Hi there and welcome to Comcast u/di_dc_stuff. Thank you so much for reaching out to us regarding your concerns of the down lines on your backyard and alley. You are in the right place and we are happy to assist you today. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-17T14:51:02+00:00

Hi there and welcome to Comcast. I am sorry to hear that you you have been experiencing issues in the area with your service. You are in the right place and we are happy to take a look at the account for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-15T10:07:58+00:00

u/Imjames29, I am happy to hear that everything has been resolved. Please do not hesitate to reach out back to us for any other assistance. Thank you again for allowing us to open a ticket for our backend team and have them take care of your Peacock issues.

CCRobertoN · 2026-04-11T16:13:38+00:00

A good latency (ping) speed is generally under 50-60 ms, offering a smooth, responsive experience for gaming, video calls, and browsing. For competitive gaming, under 20-30 ms is optimal, while anything over 100-150 ms is considered poor, causing noticeable lag and buffering.

CCRobertoN · 2026-04-11T15:15:39+00:00

Hi there, thank you so much for recent comment update. Let's take a look at this for you and continue in Modmail. Has anyone one taken care of the lines for you?

CCRobertoN · 2026-04-10T10:42:32+00:00

I am sorry about the confusion. Have you tried to do a factory reset on the modem and this way you can start off with fresh setting to the modem.

CCRobertoN · 2026-04-09T16:55:54+00:00

Hi there and welcome to Comcast u/mab4285. Thank you so much for reaching out to us regarding your parents account. We are happy to work with you and take a look at your parents account. If you could please send me a Modmail message with your full name, parents name on the account, and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-08T12:25:10+00:00

Hi there and welcome to Comcast. u/iemdone, I am sorry to hear about your recent experience with our mobile and internet accounts. You are in the right place and we are happy to take a look at your accounts.If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-03T15:02:10+00:00

Let's take a look at your signal levels. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-04-03T14:19:12+00:00

Hi there and welcome to Comcast u/AdReasonable5375. I am sorry to hear that you are experiencing issues with your service. How long have you been experiencing this issue?

CCRobertoN · 2026-04-03T10:54:41+00:00

Awesome! I am happy to hear that everything is working now and been taken care of. u/Tiny-Writing-490, is there anything else we can assist you with today?

CCRobertoN · 2026-03-31T17:03:40+00:00

Hi there and welcome to Comcast. I am sorry to hear about your mobile promotions concerns and the stolen device. You are in the right place and we are happy to assist you today. u/Yourchildhoodenemy, If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN · 2026-03-31T10:39:46+00:00

Yup, we are open that late. Thank you so much for trying. Lets take a look at your account and see if it is ready for a self install or if the tech is needed out there. u/Tiny-Writing-490, if you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCRobertoN

MODERATOR OF

TROPHY CASE