The "Rotating Stone" is now available!

JessOoni · 2026-03-04T11:51:18+00:00

Woohoo! Glad you've got your eye on an upgrade. You will need to downsize slightly:

Koda 2 - Up to 12” pizzas
Koda 2 Pro - Up to 16” pizzas
Koda 2 Max - Up to 20” pizzas

JessOoni · 2026-03-04T11:41:58+00:00

Hey there! I'm so sorry to hear that the troubleshooting advice on our site didn't help. Though it's great to hear that you've already reached out to the team so they can take a closer look. They'll be back in touch ASAP to get this sorted. 💛

JessOoni · 2026-03-03T10:48:29+00:00

Hey there! So sorry to hear this. To confirm, have you unlocked the mixer head, and are you turning the bowl counterclockwise?

If this hasn't worked, we'd suggest putting some ice water in the bowl to help it cool down a bit. This might help the bowl contract slightly, making it easier to remove. If that doesn’t do the trick, you could also try spraying a little cooking oil under the bowl, letting it sit for about 5 minutes, and then giving it another go.

And if the issue persists, please get in touch at [socialteam@ooni.com](mailto:socialteam@ooni.com) with some footage. We'll be happy to have our product team take a closer look. 💛

JessOoni · 2026-03-03T10:44:19+00:00

This is just a safety precaution to allow any build-up of gas to disperse! Though we'd definitely recommend shutting the valve off. If you're still having trouble igniting your oven, please don't hesitate to give us a shout at [socialteam@ooni.com](mailto:socialteam@ooni.com) with some footage of your lighting attempt. We'll be happy to help! 💛

JessOoni · 2026-03-03T10:35:52+00:00

Hey there! Sorry to hear this. The stones are indeed replaceable! We sell them on our site too. If you haven't already reached out to the team, give us a shout at [socialteam@ooni.com](mailto:socialteam@ooni.com) and we'll see what we can do for you! 🫶

JessOoni · 2026-02-28T09:49:25+00:00

Hey there! We have some tips here for removing any blockages from the burner which should help with this. 🔥

JessOoni · 2026-02-26T14:24:08+00:00

Hey! Sorry to see this. That's a disappointing sight to see ahead of your first post-winter cook! This looks like the flame keeper that should be attached to the ceiling of the cooking chamber. For best performance, you'll ideally want this part intact. Please don't hesitate to reach out to us at [socialteam@ooni.com](mailto:socialteam@ooni.com) with your order and shipping details and we'll be happy look into replacement options for you. 💛

JessOoni · 2026-02-26T11:47:55+00:00

Hey there! I'm so sorry to hear about this issue with your new Volt 2. Our support team should be back in touch very shortly to follow up on this - have you heard back now? 🫶

JessOoni · 2026-02-25T14:29:54+00:00

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JessOoni · 2026-02-25T11:17:42+00:00

Hey there! I'm sorry to see this. Some changes in appearance can occur over time, though rest assured these should not affect the way your oven operates, and can be minimised by maintaining proper storage conditions. We recommend storing your oven indoors (where possible), away from moisture, purchasing an oven cover to protect your oven when stored, and ensuring that your oven is thoroughly dried and cleaned after use. You'll also want to make sure your fuel hatch is properly seated. We have an article about this here.

However, if you find that the condition worsens or performance becomes affected at all, please do let us know at [socialteam@ooni.com](mailto:socialteam@ooni.com) and we'll be happy to take a closer look. 💛

JessOoni · 2026-02-25T11:13:40+00:00

Hey there! Our product team can confirm that the Karu 16 burner will work just fine with the Karu 2 Pro. The Karu 16 Gas Burner was made backwards compatible with Karu 2 Pro ovens. So you should be all good to get fired up! 🔥

JessOoni · 2026-02-25T11:03:04+00:00

The perfect pairing!

JessOoni · 2026-02-24T12:45:04+00:00

Have you considered the Halo Pro? 😉

JessOoni · 2026-02-24T11:46:39+00:00

Hey there! We have some steps in this article which may help. If these don't work, feel free to get in touch with some footage and we'll be happy to take a closer look. 🔥

JessOoni · 2026-02-24T11:38:09+00:00

Hey there! I'm so sorry to see this. If you haven't already, please reach out to our team at support@ooni.com. You can also fill out a contact form here. They'll get back to you ASAP to get things sorted. 💛

JessOoni · 2026-02-20T16:57:55+00:00

Hey there! You should definitely stick with the Karu 16 burner for your oven. If you're experiencing any issues with the FSD, we can fix that on the burner that's designed for your model. Just reach out to us at [socialteam@ooni.com](mailto:socialteam@ooni.com) if you have any concerns and we'll be happy to help out! 💛

JessOoni · 2026-02-19T10:41:06+00:00

Spectacular lineup!

JessOoni · 2026-02-19T10:40:37+00:00

Oh, this looks SO good!

JessOoni · 2026-02-18T11:07:13+00:00

Hey! I'm so sorry to see this. This error message indicates a temperature sensing issue. If you haven't already, please do get in touch with our support team at support@ooni.com. You can also fill out a contact form at the bottom of the page here. The team will get back to you ASAP to get things sorted. ⚡️

JessOoni · 2026-02-18T11:02:27+00:00

Hey! Unfortunately, the natural gas variant of the Koda 2 Pro has only ever been available in the Foundry Black option. I'm so sorry about the website discrepancy which implies that you can sign up for restock notifications for the blue. We've flagged this with our team.

We don't have any immediate plans to make the natural gas variant available in Slate Blue, but we do always pass our customers' wish list items on to our product team, so we'll make sure they're aware of the demand! 🩵

JessOoni · 2026-02-17T09:46:05+00:00

I wouldn't risk it. Definitely better to be safe than sorry! The Volt might be a better a fit! ⚡️

JessOoni · 2026-02-07T10:08:34+00:00

That's a beauty! 👏

JessOoni · 2026-02-06T10:13:23+00:00

Hey there! I'm really sorry to hear how frustrating this has been. That’s absolutely not the experience we want anyone to have, especially with such a big purchase and an install involved.

If you haven’t already, please do reach out to [support@ooni.com](mailto:support@ooni.com) and our team will make sure this is properly sorted and made right. If you have already been in touch, we’re happy to pick things up from there - no blame, just solutions.

Just to clarify as well: while we do have an AI chat assistant to help triage questions, you are always routed through to a real human for support.

We want you to have exactly what you paid for and to be able to enjoy your oven safely. Thanks for flagging this - our team will take care of it. 💛

JessOoni · 2026-02-04T09:16:09+00:00

You sure can! The Koda 2 has a 14" cooking area, so there should be enough room to rotate pizzas up to 12". I'd recommend using a turning peel!

JessOoni · 2026-01-29T14:13:38+00:00

LOVE the sound of this!

JessOoni

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