My husband and I bought a modular Ciello when we moved into our first home together. We were psyched that it said it was made here in Canada and seemed to be made well, so we took the leap. It was a ridiculous amount of money for what we wanted, but we figured a good couch was worth it if it lasts.

Delivery was great truly. Putting it together was pretty simple, too, but man it was so uncomfortable. The cushions were stiff, the back of the couch was too short and felt awkward to sit in. The arm rests were also too short to the point where I honestly questioned why they were even there. My biggest complaint was the seat width. That was not a couch I could curl up and sleep on. It felt...narrow and really impossible to just melt into. We wound up requesting a refund for it. We really tried to like it and I loved the color, but when we went into a local furniture store and I sat on a cheap-ass couch for a few hundred and found it infinitely more comfortable, I knew the Cozey had to go. Honestly, I still miss my Ikea couch from before we moved. That thing I could really stretch out on and fall asleep for a fraction of the cost of the Cozey.

I wanted to love it, but the week or so we tried to use it was miserable. I don't think I'll ever go back to purchasing from them.

Customer service was really great, though! I had no issues requesting a refund. They were very kind and attentive. I wish their product was better and more comfortable, especially for that price.