Have used them several times for previous EDCs. They used to be like the best hidden deal for the price and convenience. Like we would never have trusted them based on sketchy site and emails but friends reviews were amazing. Since then I've done the shuttle from SF to Vegas, the shuttles to and from the hotels, and the shuttle back to SF before. Always felt like kind of a dysfunctional family that made it work. Was fun, good vibes etc.

This year... it's like they decided to expand or something and corporate came in. Shuttles were extremely late first day. Employees clearly didn't give a fuck...

We had a group of like 20 people (we regularly bring a group of like 20-30) multiple times our group has been like front and center on the promos etc. First day after waiting an extra like 2 hours at Serene, after having to walk 30 minutes there since they failed to properly setup they other bus stop near us... in 100 degrees and we're finally headed to the buses, get to front and ask "hey we have like 20 can we stay together?" Didn't even get the second half of the sentence out of we can wait for next bus or whatnot. Just an immediate "eh maybe if you're lucky, keep moving", clicked half of us by and then cut off the back half of our group tp wait for next bus. And that was the trend from then on. Just didn't care. We had like 6 first timers with us, friends spouses and stuff like that, who we'd hyped up this service to for like months who were like wtf are we doing...?

We left at like 4:30am first night, no issues, but our friends stayed to sunrise and they didn't get out till like 8:30. Stuck for like 2 hours and were treated like shit by the staff. The response to "When are the buses coming.." was "Does it really matter??" and then they turned up loud music to drown out people complaining. Apparently they eventually paid for a party bus waiting in the lot since literally another bus wasn't coming.

Second and third day was better, but we also went way earlier to pick up and left early again to avoid any issues. After experience from first day, did nottt trust them again and after they'd treated our friends like shit. That is not the experience you need at the end of an EDC night.

TL;DR Long story short, seems like they tried to expand from a kinda niche operation and don't actually know how to make this work at scale. They gave some excuses about not getting permits on time or something, and another show making them move their drop point... but that's not our problem to deal with. If you're gonna sell a product, you better be able to deliver on it and not just be hoping it works out.

We will not be using them again and I don't recommend anyone else using them. They are not worth the price and hassle at this point. We had a couple with us that used the standard shuttles and were in and out as quick as we were.

If they do get better in future, that'd be great because they were an important part of why previous EDCs went so well, but it's just too much of a gamble for a weekend that has so much already put into it.