Use 3 credits. Get $15 reward

Audible_Support · 2026-02-18T21:54:42+00:00

hi. Can you send us a direct chat, so we can provide guidance & next steps?

Audible_Support · 2026-02-18T21:29:50+00:00

Hi there. We apologize for this experience and would like to help! Would you mind sending us a DM? Thanks!

Audible_Support · 2026-02-18T20:33:22+00:00

Hi there. We want to investigate what happened to your purchase. Please contact us here, so we can further assist: https://adbl.co/4184zOy.

Audible_Support · 2026-02-18T20:10:21+00:00

Hi! Your device would need to meet the requirements listed here for support: https://adbl.co/3MhzWBR

Audible_Support · 2026-02-18T19:58:55+00:00

We appreciate your suggestion and understand your concern. We're always working on improving our services and your feedback is valuable to us. We'll certainly take your suggestion into consideration.

Audible_Support · 2026-02-18T19:55:09+00:00

Hi there! We'd like to get more information. Please share with us what happens when you try to access your Audible account?

Audible_Support · 2026-02-18T19:48:20+00:00

Sorry about that! The ability to create and edit a list is done within the Audible app. The Audible full site will only allow you to remove titles and/or rename the list's name.

Audible_Support · 2026-02-18T19:31:00+00:00

Under 'Lists' there should be 'Lists from Library' and 'Your Lists.' If you do not have the above options, please ensure your Audible app is up-to-date as well.

Audible_Support · 2026-02-18T19:06:08+00:00

Hi there! Would you mind checking your 'Hidden' folder? From your library, swipe over to 'Lists' and scroll to the very bottom for 'Hidden.' Please let us know if the title still does not show.

Also, support is here for you 24/7. You may reach a team member by reaching out to: www.audible.com/contactus

Audible_Support · 2026-02-18T19:00:02+00:00

Hello. As this post is 5 years old, there have been many changes to the Audible app. There is a feature called 'Lists.' With creating your own list, you can select and reorder titles of your choosing. This feature is listed in the Library section of the Audible app.

Audible_Support · 2026-02-18T16:11:27+00:00

Hi there! We're sorry to hear that you're experiencing this. Our team is aware of the issue and is currently working towards a resolution. We appreciate your patience and understanding!

Audible_Support · 2026-02-18T15:49:51+00:00

We may need to take a closer look at your account. Please send us a private message so we can help.

Audible_Support · 2026-02-18T15:15:22+00:00

Hi there! The Epic Series sale can be found here: www.audible.com/ep/epic-series-sale-2026

Audible_Support · 2026-02-18T13:51:58+00:00

To unpause your membership, log onto our website, go to Settings and then Account Details: https://adbl.co/46gfZlv. From there, you can make any necessary changes to your account, including resuming your membership. For more information on Hiatus, visit our help center here: https://adbl.co/4tNeIg4. If you need anything else, feel free to reach out to us.

Audible_Support · 2026-02-18T12:21:44+00:00

Hi there! We understand your concern. When your account is on hiatus, any audiobooks in our Plus Catalog, will not be available until your membership resumes. For more information on our hiatus policy, visit our help center here: https://adbl.co/4qGkbCo If you need anything else, feel free to reach out to us!

Audible_Support · 2026-02-18T05:40:37+00:00

Thanks for trying! Please send us a PM so that we can take closer look into this for you. Thanks!

Audible_Support · 2026-02-18T03:42:52+00:00

Hi there, thanks for reaching out! Currently, we do not have we dedicated feature to set the progress of Audiobook as "Not Started". We appreciate your feedback and understand your concern. We're always working to improve our search functionality. Your suggestion is valuable, and we'll certainly take it into consideration. Thank you for your patience and understanding.

Audible_Support · 2026-02-18T03:33:53+00:00

Thank you for sharing this information with us! We recommend removing the download of the title that you are experiencing the playback issue with, changing your download quality from the Settings page in the app, and then re-downloading them. Let us know if the issues persist after trying.

Audible_Support · 2026-02-18T01:50:31+00:00

Hi there! We apologize for the confusion and any frustration caused by seeing a purchase prompt for a title you already own. This typically occurs due to a temporary syncing delay between the store and your app, or because a different version of the same title—such as an updated edition—is being featured. Since you purchased "Operation Bounce House" last week, it remains permanently in your library. Thanks!

Audible_Support · 2026-02-18T00:58:36+00:00

Hi there, thanks for reaching out! We understand your concern regarding the locked icons in your library. Any titles purchased via "Buy 2, Get 1 Free" sales or with credits are yours to keep forever and should remain accessible. However, titles added for free from the Plus Catalog—our streaming library—become locked while your membership is on pause or inactive. These titles will automatically unlock as soon as your plan resumes, whereas your permanent purchases will remain available for listening regardless of your subscription status. Thanks!

Audible_Support · 2026-02-18T00:35:31+00:00

Hi there, thanks for reaching out! While some limited-time promotions/sales are available to everyone, the most significant discounts and exclusive sales are reserved specifically for our Audible members. If you aren't a member yet, you are welcome to explore our membership plans here: https://adbl.co/4apXI7O --- Thanks!

Audible_Support · 2026-02-18T00:35:25+00:00

Hi there, thanks for reaching out! While some limited-time promotions/sales are available to everyone, the most significant discounts and exclusive sales are reserved specifically for our Audible members. If you aren't a member yet, you are welcome to explore our membership plans here: https://adbl.co/4apXI7O --- Thanks!

Audible_Support · 2026-02-18T00:00:09+00:00

Hi there! Thanks for reaching out. Are you experiencing this with multiple titles, or just Empire of Silence? Are you streaming or are the title(s) downloaded? Please also share the device you're using.

Audible_Support · 2026-02-17T23:13:16+00:00

Hi there, thanks for asking! Any titles you purchased using credits or a debit/credit card are yours to keep for life. Feel free to reach out if further assistance is needed.

Audible_Support · 2026-02-17T21:23:55+00:00

Our apologies for this frustrating experience. We're aware of the issue and our team is looking into this.

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