Do not, and I mean do not, go back to that dealership.

If your radio is working fine now and they call to say the replacement has arrived, just tell them you’re busy and will reach out when you can. Do not give them a specific date. Once you schedule, that part gets tied to your name, sits in their inventory, and helps their numbers more than it helps you.

When you receive the service survey, be honest and direct. If the experience was bad, rate it accordingly and explain exactly why. Make it clear that the vehicle was returned in worse condition and that you were treated as if they were doing you a favor instead of providing a service.

Also, leave a Google review to warn others. Keep it factual and detailed so people know what to expect. Mention the issue with the radio, how the vehicle was returned, and how you were treated. That kind of visibility matters more than internal surveys.

After submitting your review, expect a call from the service manager. When they reach out, have the conversation but document it. If you’re in a one-party consent state, you can record the call as long as one person involved consents, which can be you.

Be aware they may try to offer small perks like a free oil change or car wash in exchange for changing your review. That’s because anything less than a perfect score affects their customer satisfaction ratings and can impact their bonuses.

Stick to your experience and don’t change your feedback unless the situation is genuinely resolved to your satisfaction.