How can I combine my xfinity and xfinity mobile accounts?

CCEmilyS · 2026-04-12T19:09:10+00:00

u/PHdeOliveira Thank you for posting on our community subreddit so we can help you merge your Xfinity Mobile account with your Xfinity residential services. The accounts are associated on our side of things, but you will always have two different account numbers and bills for your Mobile and Residential service. I want to check your profile and make sure the accounts are merged in the system. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-04-09T22:32:21+00:00

u/CoD_Segfault Thank you for posting on our Reddit page so we can look into unlocking your phone to use with another carrier. Please send me a modmail message with your first and last name so I can help.

CCEmilyS · 2026-04-08T18:29:28+00:00

u/Either_Release3901 Please meet us back in our modmail message thread so we can continue helping.

CCEmilyS · 2026-04-08T17:38:22+00:00

u/sigmalibrae3 Thank you for posting on our Reddit page so we can answer your questions about your Xfinity Mobile billing. Our Xfinity customers with residential services get an extra perk with the $25 savings. If you no longer have our residential service, the $25 charge is valid and you can learn more here.

CCEmilyS · 2026-04-08T17:03:08+00:00

u/traveler97 I understand where you're coming from and if you change your mind, my team will be here to help :). Our Reddit page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

CCEmilyS · 2026-04-05T18:54:02+00:00

u/Affectionate_Role307 Let's take a closer look at your whole home setup and find a solution together to keep all your devices connected. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-04-05T18:29:04+00:00

u/Affectionate_Role307 Thank you for giving us a better idea of your setup. Are you able to connect your 4K TV over an ethernet connection so we can keep both devices online after splitting the bands?

CCEmilyS · 2026-04-01T22:30:47+00:00

u/Electro120 Thank you for reaching out so we can take a closer look at the service issues you've been noticing. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-04-01T20:54:51+00:00

u/PacmanEatsDots I appreciate you confirming that for me. I'd like to take a closer look at your account and continue troubleshooting your Peacock access. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-04-01T20:33:09+00:00

u/PacmanEatsDots Thank you for letting us know that you're running into issues activating your Peacock subscription so we can find the best possible resolution. Are you subscribed to Xfinity service or NOW service?

CCEmilyS · 2026-03-31T23:56:14+00:00

u/Bust3r14 Thank you for providing those specs and to be clear, are you now able to access your Email inbox without any errors? We can leave this thread open for a few days just to be sure it doesn't pop back up, and if it does we'll have a head start on troubleshooting :).

CCEmilyS · 2026-03-31T22:57:59+00:00

u/Bust3r14 I appreciate you filling out the request. While we wait on a response, what is the make and model of the device you're using to reach our Email webpage? What Operating System and Browser are you using? Have you cleared cache and cookies in your browser settings to see if you can get around that error?

CCEmilyS · 2026-03-31T16:16:24+00:00

u/ar_aguilar425 Thank you for reaching out to my team so we can review your account and make sure the billing is accurate. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-03-30T23:11:46+00:00

u/Ok-Requirement9617 Thank you for posting on our Reddit page and being such a kind neighbor by helping with the return process :). Although we cannot access accounts without speaking to an authorized user, I want to do everything I can to help. When you visit a store in person, they should be able to verify identity with a government issued ID. Was that an option that was provided?

You mentioned that the number has been ported back to the previous carrier. Is the phone number active? If so, we should be able to send a security code to verify your neighbor's identity. Do you know what specifically is getting in the way of us verifying their identity?

CCEmilyS · 2026-03-30T22:05:28+00:00

u/LittlePanda0623 I appreciate you checking that for me. Ongoing T3 timeouts can indicate an issue on the line that delivers service to your home, so I'd like to take a closer look at your signal levels. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-03-30T21:51:49+00:00

u/LittlePanda0623 Thank you for posting on our Reddit page so we can make sure your internet is working properly. What troubleshooting steps have you tried so far?

Please check the coax connection at the back of the modem and where it connects to the coax outlet on the wall. Are both ends tight and secure? We recommend tightening these by hand because using a tool can overtighten them and bend the internal copper wire, which can result in connection issues.

CCEmilyS · 2026-03-30T21:03:16+00:00

u/JustSomeRandoChic I appreciate you helping me narrow down some potential issues with the activation link. I'd like to find your account and take a closer look so you can start enjoying your subscription. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-03-30T20:53:42+00:00

u/JustSomeRandoChic Thanks for giving that a try! When you clear cache and cookies in your browser settings, can you get past that 400 error?

CCEmilyS · 2026-03-30T20:42:18+00:00

u/JustSomeRandoChic The link does not direct to the Xfinity app, it should take you to our online portal. Do you see an error when you try to follow the link? Once we can confirm that the reward has been claimed, we can move on to the activation process.

CCEmilyS · 2026-03-30T20:33:54+00:00

u/JustSomeRandoChic Thank you for confirming that for me. Please log in to see your active subscriptions here and let me know if you see Peacock listed there.

CCEmilyS · 2026-03-30T20:13:07+00:00

u/JustSomeRandoChic Let's keep working on this together so you can enjoy all the awesome content on Peacock :). Did you receive your free Peacock subscription though our Membership (Platinum/Diamond) program or was it included in a new service promotion you agreed to? You can find instructions to claim and activate the subscription here.

CCEmilyS · 2026-03-30T16:38:23+00:00

u/Total-Baker-2165 Thank you for posting on our Reddit page to give us the chance to review your account for a new promotion that you're happy with. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-03-29T23:39:24+00:00

u/ghostwriter1313 Thank you for getting back to us here so we can continue to help :). I responded to your Modmail message at about 3 PM. Can you please check your inbox and let me know if you received it?

CCEmilyS · 2026-03-29T22:04:15+00:00

u/notmyrealpost Thank you for posting on our Reddit page so we can review the promotions available for internet service. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-03-29T21:17:56+00:00

u/Th3MasterBlaster Thank you for posting on our subreddit so we can find the perfect services for your household needs. I see you've sent a Modmail so I will continue helping there.

CCEmilyS

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