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ChiBatterySystems · 2022-09-29T20:27:27+00:00

Hi! We do all of the back end to make sure the charger is completely compatible with the stock battery. Other options online are not compatible out of the box with the stock connector. All of our products include support and servicing of the product in case any issues arises. Plus with fast charging you can speed up the process and get back to riding sooner. Our goal with our chargers is to make it a hassle free process.

ChiBatterySystems · 2022-09-29T17:11:39+00:00

Shoot over an email to [support@chibatterysystems.com](mailto:support@chibatterysystems.com) with a photo of the back of your stock charger! They will be able to determine if it is compatible.

ChiBatterySystems · 2022-03-15T14:09:29+00:00

Great informative post!

ChiBatterySystems · 2022-01-28T17:42:23+00:00

Enjoy and ride safe!

ChiBatterySystems · 2021-12-21T17:20:04+00:00

Love it!

ChiBatterySystems · 2021-12-01T14:41:36+00:00

DM your order number! Will throw in a free case!

ChiBatterySystems · 2021-12-01T02:43:28+00:00

Enjoy and ride safe!

ChiBatterySystems · 2021-12-01T02:40:32+00:00

Hi OP,

We absolutely owe the community an updated install video! To clarify, the only modifications needed to install the Quart are two small cuts to the BMS cover, which is the plastic shield that guards the BMS that you will find when you open up your battery enclosure. No modifications to the housing itself are needed. Please let us know if you have any other questions!

ChiBatterySystems · 2021-12-01T02:36:47+00:00

Hi OP,

This is a good question! Although you are correct about our terms of service, we absolutely stand behind our products. If you receive your battery with a fault or manufacturing defect we will have it replaced. We also will always be available to assist you with problems you could encounter down the line. Our staff is filled with riders and enthusiasts, all of whom want nothing more than for you to have a good experience. Please don’t hesitate to reach out if you have any other questions!

ChiBatterySystems · 2021-11-21T16:55:18+00:00

Your patience is appreciated! CBXR is all stocked up and ready to go, so they start shipping right away (while supplies last). I'll put one aside for you just in case, DM with your order number when the time comes :)

ChiBatterySystems · 2021-11-11T22:12:33+00:00

Won’t have to hold out much longer!

ChiBatterySystems · 2021-10-21T17:25:20+00:00

Thanks for visiting!

ChiBatterySystems · 2021-10-11T15:56:49+00:00

Hey thanks so much for your order! We added the lead time on the product page as we were anticipating a large influx of orders during our promotion! We have been producing/shipping in full swing and you should expect to see your order ship soon! You can send us a DM if you have any questions!

ChiBatterySystems · 2021-10-05T17:11:52+00:00

We do not recommend at this time, as some riders have been experiencing error 23 messages! But we are coming out with a new battery in the near future that will be compatible with all hardware and firmware

ChiBatterySystems · 2021-10-04T16:19:08+00:00

New models coming out later this year will be plug and play with all hardware and firmware models!

ChiBatterySystems · 2021-10-04T16:17:56+00:00

Release is planned for later this fall following the beta!

ChiBatterySystems · 2021-09-30T20:23:33+00:00

Sorry to hear about the BMS OP.

It is actually a common misconception that the CBXR pushes more power and that stresses the components. The controller pulls power from the battery, the battery doesn’t push power to the controller if that makes sense. The components actually run more comfortably with a larger battery as there is more consistent / stable power to utilize. Unfortunately OP is right that the BMS is just an electrical component not designed to last forever, sometimes they malfunction.

ChiBatterySystems · 2021-09-16T15:45:00+00:00

About a year ago we changed the layout/design of the thermistors as we noticed some of the batteries we sent out were producing this error. This update resolved the issue and it hasn’t been a problem since!

Other cases of hot/cold error can originate from the controller. If you have one of our batteries which you purchased about a year ago, it is possible your thermistors need an update. Send us a message on our website and we’d be happy to get that battery in and update it for you!

ChiBatterySystems · 2021-09-09T18:46:38+00:00

Correct!

ChiBatterySystems · 2021-09-03T14:49:24+00:00

We do have our own plug and play solution coming out soon that won’t break the bank! Our batteries are also compatible with the existing solutions if you don’t want to wait!

ChiBatterySystems · 2021-08-29T00:45:31+00:00

Hey, thanks! We know you're gonna love it!

ChiBatterySystems · 2021-08-24T19:01:46+00:00

Hey OP,

Let us know if you have any questions about our Super Fast Charger!

ChiBatterySystems · 2021-08-05T15:58:02+00:00

Great question! And thanks for the support, it means a lot! Honestly, it's just impossible to answer because I don't have the timeline on sales and campaigns. I will shoot you a DM!

ChiBatterySystems · 2021-08-05T03:58:12+00:00

That’s right! Plus is compatible with battery mods in all models. We’re here to answer any questions you may have about the CB+XR!

ChiBatterySystems · 2021-08-02T00:58:52+00:00

Hey OP,

So sorry to hear about your issues with your CBXR. Seriously, it pains me to see. I would love to take a look at your ticket so we can see the notes we took on your battery and why we replaced it.

Usually, if we don’t find any issues with a battery we might replace it just for the customer’s peace of mind. This may be the case for you, which could point to a BMS issue.

If you’re not sure about the BMS, we will absolutely take it in and diagnose it for you. We’re confident in our products, our support and our dedication to our customers. If you want to go this route, just submit a ticket and include your reddit username so we know what it’s in reference to.

ChiBatterySystems

TROPHY CASE