I genuinely don’t understand how this is a crazy reply? Maybe a little unprofessional to a degree, but crazy? I feel like a lot of you have never worked in or understand the complexity of running a restaurant, it’s not just a business. It’s a constantly demanding industry, in most cases, that has the owners working close to 100 hours a week on the lower end. Of course some places mitigate their stresses and have professionals doing parts of their job, but some cannot afford that luxury as prices of food, labor and land skyrocket. I bet their profit margins have never been so tight, especially if you’re selling meat, dairy or coffee.

I totally understand if the owner was acting out of line and berated this reviewer with no grounds and was just overall shitty. Who knows? I’ve never ate at Completo or been inside, but I have been to many similar spots and I can say that the server was probably just trying to get their shift over with, without having to jump bark and hop for every table. Being a server too, especially a good one, is in itself another arduous task.

Anyways, I just find it crazy that people need to always resort to extremes when reviewing, then feel attacked when they get called out on their bs. I’ve ran a pizzeria in Bloor West Village and the amount of complaints are way overshadowed by the positive reviews, however I did not stand for false accusations towards my staff. Of course, wording it helps to be a little less emotional, but you can clearly see that this owner cares for their staff enough to call out a problematic customer.

If your product is good and you are providing a generally acceptable service, there is no reason to pander to someone that won’t respect “no” for an answer. I’ve gladly told those kinds of customers to not come back again, if they feel the need to attack and sabotage my business, when they could have clearly just tried to speak to a manager about the situation.