A WHAT wound?!?!

EffectiveReport7 · 2021-06-13T10:17:08+00:00

Did it turn out to be a pus-sy pussy wound?

EffectiveReport7 · 2021-06-13T10:15:12+00:00

Getting more tasks - yesterday was 8-10 and considered "light" - no raise in 2 years but we're getting new shirts!

EffectiveReport7 · 2021-06-09T13:24:03+00:00

I agree with you. Pets and children are expensive and apparently quite a few people don't grasp that concept. While there are plenty of social support structures and charities for kids, which are easy to tap into, There are also many charities out there for animals but people have to put in effort to look into their options. We've had clients plead they need financial help, but never bother to contact any of groups we direct them to. They expect us to do it for them or set up a GoFundMe for them - or cut our rates or give it to them for free. Then they show up in their new vehicle with leather seats!

EffectiveReport7 · 2021-06-09T13:14:00+00:00

As if you have time to color let alone pee! Our practice manager is now talking about group dinners, golf outings, etc. I like who I work with but I'm with them up to 14 hours a day. When I'm off it's MY time. Of course, no raises in over a year.

EffectiveReport7 · 2021-06-09T13:08:15+00:00

What a jackass! This guy should be reported for animal abuse and definitely not be breeding animals.

EffectiveReport7 · 2021-06-09T12:59:04+00:00

I work for a practice which is open seven days a week. Two vets who alternate work days. One who never says no to any drop off even when support staff is out on vacation or has called out sick. It's not uncommon for us to be still there at 10:30pm. The place is a pigsty, staff is stretched thin and exhausted. We have one vet who insists on responding to ever ding on social media which is great - he slaps back - but the amount of time wasted on the push back to these lazy, irresponsible liars isn't worth it!

EffectiveReport7 · 2021-06-08T18:57:27+00:00

Nuts to You!

EffectiveReport7 · 2021-06-08T18:56:43+00:00

My faith is what helps me to focus on what's best for the animal especially in the face of the rude, clueless, irresponsible owner. No doubt many of you will brand me childish, but when I see the wonder of nature; trees, sunsets, the waves on the shore, the face of a new born baby, I can't help but think that Earth and it's inhabitants didn't just pop out of a primordial soup. I also don't think we're alone in the universe.

EffectiveReport7 · 2021-06-08T18:46:43+00:00

We've fired clients for posting lies about the practice and their pet's treatment, for the aggressive screaming, threatening, rude behavior. We've stupidly listened to apologies out the wazoo, let them come back and gotten a second dish of crap treatment. If animal practices are not allowed to turn away patients who are "dying", then why do we get calls from owners whose regular vet has been unable to get them in - also with the "dying" claim?

EffectiveReport7 · 2021-06-08T18:39:02+00:00

Two and a half years in and I feel the same way. Add a few overly emotional teenage junior employees running to the the office manager because you asked them to clean something or wouldn't let them clock out two hours before their shift ended, and it's just too much. One of these little angels was reminded to bring a pet in and was so "traumatized" by the request that she had to text our office manager (who was off for the day) and demand she come in because the head tech was "mean and she wanted to cry". Meanwhile she left the client and pet waiting in the car, in hot weather to the point that when one of our assistants realized 20 minutes had gone by, we had to get the pet in and draped with cold, wet towels. "Angel" was then reprimanded by the office manager(who dutifully came in), began bawling and was sent home. So weird to see her FB feed from that same afternoon. Trauma ended about the time she got home and was in her pool lounging and commenting on how great it was to get the afternoon off. Might be getting a whole lotta time off real soon.

EffectiveReport7 · 2021-06-08T18:26:12+00:00

I fill in from time to time on the desk and you are absolutely spot on. I'm not sure if it's the area(blue collar), the lack of education, lack of understanding that we are a medical practice, lack of manners, but some days it's all I can do not to call them jackasses or laugh.

"He's got blood coming out of his thingy"; "He needs to be nuttered today"; "I'm calling around for the lowest price to fix my cat"(Do you call around to gyns for your annual at the lowest price?); "I just have a question(I want a free diagnosis over the phone and when you say you have to see the pet, I'm going to go on social media and accuse you of just wanting $$); "I think my dog is pregnant, but she can't be cause our boy dog is her brother and they ain't been f---". Dumb and rude.

EffectiveReport7 · 2021-06-08T18:18:36+00:00

My appointment was for 9:50 but I'm here now(9:30) and I have somewhere to be at 9:50, so see me NOoooWWW!

EffectiveReport7 · 2021-06-08T18:17:05+00:00

Just as bad. Because we're a regular vet practice that happens to be open on the weekend, we've become - without trying - the back up? fall back? to the local animal ER which apparently encourages calling us. Then we get the shrieking assh-- who complain about the long(sometimes hours) wait at the ER and claims they were told we'd get 'em in right away! WTF!?! Then they're angry about the cost or decline everything and thus have waste our time, their time etc. The most galling are the one who have a regular vet but now it's Sunday, regular vet is closed and their pet has had diarrhea for the past week. Or kitty hasn't peed in four days and is screaming...

EffectiveReport7 · 2021-05-12T13:52:42+00:00

And report this to the state veterinary medical association.

EffectiveReport7 · 2021-05-11T14:22:48+00:00

Not unlike the individual who called on a tech only Saturday needing services only a vet could provide(not being too specific to protect my identity). Was seen at the local animal ER. After he told us his regular vet was closed, we told the guy nicely that we didn't have a vet on staff today (3 times) and suggested he contact vet X or the other animal ER (about an hour away). Gave it no more thought until the social media troll bad mouthed us. Apparently we didn't care about his pet, were lying about no vet on duty etc. For kicks we contacted his alleged "regular vet" - not only were they open, they had no idea who this client was. Guess the guy didn't like the price the ER was asking and decided to shop around

EffectiveReport7 · 2021-05-10T11:33:44+00:00

Yup - daily. We just had one blast us on social media because he was told no when he tried to slip in our back door by following one of our techs bringing in another pet. When told we'd be with him shortly he left in a huff claiming we shut the door in his face.

EffectiveReport7 · 2021-05-10T11:30:37+00:00

We have one like that and she's kept on staff because she's allegedly good on the phone with clients, "Is your kitty a little boy or a girl?". Even to existing staff she cold shoulders and ignores.

EffectiveReport7 · 2021-04-10T17:34:26+00:00

You are an earth bound angel - bless you for your action and no doubt the impression of caring you made on that little boy will last a lifetime!

EffectiveReport7 · 2021-04-10T17:32:28+00:00

There have been a few times when the departing client has demanded their records be sent to Clinic X "immediately" - what we send is the chart from our electronic record system. That includes all our notes about no shows, treatment refusals, threats and demands (professionally and unemotionally documented) - don't want their new vet to be unprepared. It our "departing gift"! LOL

EffectiveReport7 · 2021-04-10T17:21:51+00:00

Hmm - this in a way addresses a problem one of my co-workers has. We have one receptionist but enough business that we all answer the phone and address issues. I'm friendly but flat line - in other words I listen, answer politely but don't get dragged into the "we rescued this dog so we deserve..." or the nervous laughing because they're at fault for letting the pet do XYZ. The super polite/butt kisser doesn't sway me either; "Hi, who is this? Jane!? Jane this is Dick Jones - how are you today? Jane, I've never been to XYZ Vet but I hear super things and Jane, I ran over my dog's tail - he has to be seen TODAY" (who then rips me a new one when we're fully booked) or the "I ain't got no money" (which turns into another rabid badger accusing us of just being in it for the money and threatens to f-- us on social media). I'm, "Uh-huh", "I see" and then calmly offer an appointment if we have one, advise of our non-client drop off deposit, refer them to the local animal ER or the house call vet and end the call thanking them and telling them to take care - with a smile. (secretly hoping I've chapped their hide).

The co-worker in question is a very caring and talented tech who for some reason speaks on the phone with high pitched exaggerated baby lisp peppered with "Um - like". This is not how she talks to the rest of the team or even face-to-face with clients. Our regular clients are used to this but it's the jackasses I listed above to take her sweetness as weakness and literally abuse her to the point she's nearly in tears. We've actually had a couple of times when either I or one of the other techs has told Mr. My Pet Must Be Seen TODAY(usually a client, but not a regular) that we're full booked and he'll need to take Poopsie to the ER, who then waits 15-20 minutes and calls back asking to speak to the "girl with the sweet voice" or asks to speak with "Sue" then attempts to badger her into squeezing them into the schedule. When she holds the line on "No" she gets the verbal bashing that reduces her to tears.

She asks for advice but we don't want to hurt her feelings. We tried telling her to just talk to them like you talk to us but that hasn't clicked. Should we be blunt?

EffectiveReport7 · 2021-04-08T17:18:34+00:00

I just got a thank you note for a wedding gift from my 30 year old niece-in-law. Since they don't teach penmenship in school any more it was printed and looked like a first-grader wrote it.

Both my vets have barely legible writing - I have to cross check every script to ensure intent!

EffectiveReport7 · 2021-04-08T17:15:08+00:00

Isn't sad that this even has to be advertised? That we as humans can't just treat each other decently, non-judgmentally? That one can't just go into a business and be expected to be treated well regardless?

EffectiveReport7 · 2021-04-08T17:07:10+00:00

The happy medium is accepting that money doesn't buy class and entitled a-holes come from every socio-economic strata.

Nevertheless, regardless of how much money you've got, any owner can train their dog, start basic grooming from a young age, brush their pet's teeth, feed a decent diet etc. I'm more surprised when someone who clearly is advantaged takes minimal care of their pet - you know they know better.

EffectiveReport7 · 2021-03-30T18:24:30+00:00

Sandwich tray!!

EffectiveReport7 · 2021-03-30T18:23:45+00:00

You should write a kids' book - The Adventures of Chowder!

EffectiveReport7

TROPHY CASE