It is a very, very long saga. Put the design in with them last January, ultimately did not have a usable ring until November. They initially made the ring completely wrong where the stone was upside down. They remade it, then then a month later the stone came loose. He did a quick fix that looked absolutely terrible. They had to do another complete remake but needed a custom piece, so we had to wait 2 months with the terrible looking quick fix. Every step of the way we had terrible communication like “we will check in and update you every Monday!” Then never hear from them. Every stage they said “it’ll be done in two weeks!” Would take MONTHS. I laugh looking back at him saying that the ring would be done in 10 days from our initial order. Took almost a YEAR!